OFF2000: Error in OSB When You Close Windows Explorer Window

ID: Q200544

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you close a Microsoft Windows Explorer window in Microsoft Windows 95 or Microsoft Windows 98, you may receive an error message similar to the following:

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

If you click Details, you receive the following error message

MSOFFICE caused a general protection fault in module USER.EXE at 0003:00001130.

and the Microsoft Office Shortcut Bar closes.

NOTE: This problem does not occur on computers that are running Microsoft Windows NT 4.0.

CAUSE

This problem may occur when the following conditions are true:

You click the Office Shortcut Bar menu in the upper-left corner of the Office Shortcut Bar.

While the Office Shortcut Bar menu is still displayed, you click the Close button (the "X") in the upper-right corner of Windows Explorer.

WORKAROUND

To prevent this problem from occurring, do not close Windows Explorer when the Office Shortcut Bar menu for the Office Shortcut Bar is visible.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: mom osb gpf ipf crash OFF2000

Keywords : kberrmsg kbtool kbdta offosb offgpf
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug