The information in this article applies to:
SYMPTOMSWhen you double-click a file such as Excel.exe from an installation source for Office, you receive the following message: If you click Cancel, nothing happens. If you click OK, you receive the following error message: The Windows Installer service is installed after you receive the first error message, so if you double-click a file such as Excel.exe again, you only receive the second error message. CAUSEThe program is not installed by running Setup. RESOLUTIONDouble-click the Setup.exe file in the root of the installation source to install the program. STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. Additional query words: OFF2000
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Last Reviewed: October 1, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |