OFF2000: "Please Insert the Disk" Prompt When CD Is Inserted During Installation

• Microsoft Office 2000

SYMPTOMS

When you install Microsoft Office 2000, the following message appears:

Please insert the disk: Microsoft Office 2000 <edition>.

CAUSE

This problem occurs when your Temp folder setting is pointing to a removable drive. To verify whether these variables exist, or whether they are pointing to invalid directories, follow these steps:

1. On the Start menu, point to Programs, and then click MS-DOS Prompt.



2. At the command prompt, type SET and press ENTER. All of the environment variables are displayed. You should see something similar to the following:

   
   C:\>TMP=<path>\TEMP
   
   C:\>TEMP=<path>\TEMP

   where <path> is a drive letter and path.



3. To close the command prompt, type Exit and then press ENTER.

WORKAROUND

To work around this problem, change your Temp folder setting to point to a fixed drive, using the following steps:

1. Click Start, and then click Run.



2. In the Open box, type sysedit and then click OK. This starts the System Configuration Editor.



3. On the Window menu, click Autoexec.bat.



4. Add the following lines to the end of your Autoexec.bat file:

   Set Temp="<fixed drive letter>\Temp
   Set Tmp="<fixed drive letter>\Temp

   where <fixed drive letter> is a valid drive letter of one of your fixed drives.



5. On the File menu, click Save.



6. Click Exit on the File menu.



7. Restart your computer, and then run Office 2000 Setup.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about being prompted when the Office 2000 CD is inserted, click the article number below to view the article in the Microsoft Knowledge Base:

Q240324 OFF2000: Setup Prompts for CD When CD Is in the Drive

Additional query words: OFF2000 jazz zip jaz

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug