OFF2000: "You need a newer version of HHCTRL.OCX" Error Clicking Help Topic

ID: Q217578

The information in this article applies to:
  • Microsoft Office 2000

SYMPTOMS

When you click a Help topic offered by the Office Assistant, the following error message may appear:

You need a newer version of HHCTRL.OCX to be able to read this file.
You may also have to click the OK button several times before the error message goes away.


CAUSE

The above error message may appear if all of the following are true:

  • You are using Windows NT 4.0.


    • -and-

  • You have Internet Explorer 4.01 SP1 or earlier installed.


    • -and-

  • The AlwaysInstallElevated policy is turned on.


    • -and-

  • You are not a member of the Administrators group.


    • -and-

  • You, not an Administrator, installed Office.


The HTML Help components are only installed when Setup is performed by a member of the Administrators group.

NOTE: This problem does not occur if you install Internet Explorer 4.01 SP2 before you install Office. It also does not occur if the Administrator used the /j switch to advertise Office instead of applying the AlwaysInstallElevated system policy.


RESOLUTION

To resolve this problem, do either of the following:

Method 1: Install Internet Explorer 5.

  1. Log on as a member of the Administrators group.


  2. Double-click IE5Setup.exe in the \IE5\En folder on the Office CD.


  3. Follow the instructions in the Internet Explorer 5 Setup dialog boxes.


Method 2: Run a command line to install HTML Help.

If you do not want to install Internet Explorer 5, you can run a command line specifically designed to install just the necessary HTML Help files. To do this, do the following:
  1. Log on as a member of the Administrators group.


  2. On the Start menu, click Run.


  3. In the Open box, type the following and click OK:
    <path>\IE5\En\ie5setup.exe /c:"ie5wzd.exe /m: /q:a /r:n /E:Gensetup,HTMLHelp /s:""#e"""
    NOTE: <path> in the above command line is the full path to your Office Setup files. If you are using a CD, this is your CD-ROM drive letter.

    NOTE: When you run the command line listed above, you do not receive a prompt indicating whether the command is successful.


  4. Log off as the Administrator.


  5. Log on as the non-Admin user.



MORE INFORMATION

For more information about installing Office 2000 on Windows NT 4.0 using either the /j switch or the AlwaysInstallElevated policy, please see the following articles in the Microsoft Knowledge Base:

Q234356 OFF2000: Internet Explorer 5 Not Installed When Using the /j Switch
Q227813 OFF2000: Setup Switch /q or /qb Required on NT

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: July 28, 1999
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