OFF2000: Setup Fails When Installing on a Windows Terminal Server

ID: Q217640

The information in this article applies to:
  • Microsoft Office 2000

SYMPTOMS

When you attempt to install Microsoft Office, or insert the CD-ROM into the CD-ROM drive, the following error message may appear:

Some default settings in Microsoft Office 2000 setup do not work properly on a Windows Terminal Server. To install Office on Terminal Server, you must use the instructions and tools available in your Office 2000 Resource Kit or at http://www.microsoft.com/office/ork/.
When you click OK, another error message appears:
Installation ended prematurely because of an error.
When you click OK again, Setup quits.


CAUSE

This problem occurs when you install Office on Microsoft Windows Terminal Server and you have not used the transform (.mst file) provided with the Microsoft Office 2000 Resource Kit. When you insert the CD-ROM into the CD-ROM drive, Setup automatically starts from the Autorun.inf file, but Setup fails because you have not used the transform.


RESOLUTION

When installing Office on Windows Terminal Server, you must use a transform (.mst file). The Microsoft Office 2000 Resource Kit provides a transform called Termsrvr.mst. You must specify this transform using a command-line switch during Setup. To install Office on a Windows Terminal Server, follow these steps:

  1. Click Start, point to Settings, and click Control Panel.


  2. In Control Panel, double-click the Add/Remove Programs icon. Click Install, and then click Next.


  3. Click Browse.


  4. In the root folder of Office Disc 1, click to select Setup.exe and click OK.

    Setup.exe is added to the Command line for installation program box.


  5. In the Command line for installation program box, append the following parameter after Setup.exe, separated by a space:
    TRANSFORMS="path\TermSrvr.mst"
    This command identifies the Terminal Server transform to use during installation.


  6. Click Next.


  7. In the Change User Options dialog box, select All users begin with common application settings, and then click Next to run Office Setup.



NOTE: You can download ORKTools.exe, a self-extracting executable file containing TermSrvr.mst, from online services. Download this file from the following Web site:
http://www.microsoft.com/office/ork/2000/download/ORKTools.exe


REFERENCES

For more information about installing Office on a Windows Terminal Server, check the Microsoft Office 2000 Resource Kit. You can also get more information from the Microsoft Office 2000 Resource Kit Web page at:

http://www.microsoft.com/office/ork/2000/

Additional query words: OFF2000 Transform Hydra

Keywords : kbenv kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 25, 1999
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