OFF2000: "Out of Memory" Messages When Running Microsoft Office

• Microsoft Office 2000

SYMPTOMS

When you run a Microsoft Office program, one or more of the following error messages may appear when you try to save or print a file:

• Out of memory.

• Not enough memory to display completely.

• Your file could not be printed due to an error on <printer name>.

• This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to the following appears:

  <Program> caused an invalid page fault in module MSO9.DLL at <address>.

  Where <Program> is the Office application that you are using when the error occurs.
  
  

CAUSE

These problems may occur if the following conditions are true:

• A printer driver for any of the following printers is installed on your computer:
  
  
  • HP DeskJet 660C
  • HP DeskJet 670c
  • HP DeskJet 672c
  • HP DeskJet 680C
  • HP DeskJet 690C
  • HP DeskJet 694C
  • HP DeskJet 820
  • HP DeskJet 820C
  • HP DeskJet 820CSE
  • HP DeskJet 870Cse
  • HP DeskJet 870Cxi
  • HP DeskJet 890c
  • HP LaserJet 6P
  • HP LaserJet 4000
  • Techtronix Phaser


-and-


• One of these printers is the default printer.

WORKAROUND

You may be able to reduce the effects of this problem by doing one of the following:

• It is possible that using an earlier version of the printer driver will correct the problem; however, this has not been confirmed by Microsoft.



• It is also possible that the latest version of the printer driver will correct the problem. The latest versions of the printer drivers can be downloaded from the following Hewlett-Packard World Wide Web site:

  http://www.hp.com/

  The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
  



• Before you start the Microsoft Office program or any other program in which the problem may occur, set the default printer to a printer that is different from the printers listed in this article.



• If you must use one of the printers listed in this article, do not print or view the document in print preview unless it is necessary. Every time you use the printer driver, more memory is lost in your system and graphics device interface (GDI) memory heaps.



• Save your work often.



• If you start to encounter problems that are related to memory, save your work, quit all open programs, and then restart your computer.

MORE INFORMATION

The printers listed in this article do not contain their own memory; instead, the printer drivers are designed to use the computer memory when rendering and processing print jobs.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF2000 hewlett-packard resource meter 660 C 820 CSE 6 P memory leak 694 680 890

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb