The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. NOTE: Because there are several versions of Windows, the steps in this
article may be different on your computer. If they are, please consult your
product documentation to complete these steps.
SUMMARY
This article contains information about troubleshooting and eliminating
Invalid Page Faults that occur in module, Kernel32.dll when you work with a
Microsoft Office program under Microsoft Windows 95. When a Kernel32.dll
error message appears, a message similar to the following appears
where <Program name> is the name of the program you are using. MORE INFORMATION
When an Invalid Page Fault occurs, an unexpected event occurs in
Windows. An Invalid Page Fault typically
indicates that a program improperly attempted to use random access memory
for example, when a program or a Windows component reads or writes to a
memory location that is not allocated to it. When this occurs, the program
can potentially overwrite and corrupt other program code in that area of
memory.
Determine If the Problem Is DocumentedMany Kernel32.dll errors are already documented in the Microsoft Knowledge Base and have solutions. For more information, query on the following words in the Microsoft Knowledge Base:"invalid page fault" kernel32.dllNOTE: It may be helpful to add the program name in which the problem occurs at the end of the query to narrow your search. Start Windows in Safe ModeWindows has a built-in troubleshooting mode called Safe mode. It bypasses startup files and uses only basic system drivers, including basic networking. When you start Windows in Safe mode, Windows uses only the mouse, keyboard, and standard video graphics adapter (VGA) device drivers. This makes Safe mode useful for isolating and resolving error conditions that are caused by both real-mode and Windows-based drivers. Windows also has troubleshooting features that may help you identify the problem. To start Windows in Safe mode and make the additional troubleshooting features available, follow these steps:
"Disable protect-mode hard disk interrupt handling" For additional information on determining if Windows is using protected-mode drivers, please see the following article in the Microsoft Knowledge Base: Q151634 Protected-Mode CD-ROM Drive Support in Windows 95For additional information on installing real-mode drivers for the CD-ROM drive, please see the following article in the Microsoft Knowledge Base: Q167069 Installing Real Mode CD-ROM Drivers Turn Off the CD-ROM Drive CacheIf the error message appears while you are reading from a CD-ROM drive, try turning off the CD-ROM drive cache. This may make the drive more reliable but reduce performance. To turn off the CD-ROM drive cache, follow these steps:
Check for Registry CorruptionWARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). When you start Windows in Safe mode, Windows does not read the entire registry. Therefore, damage to the registry may not be evident when you run Windows in this mode. It may be necessary to replace the existing registry (System.dat) with a backup to determine whether the problem is caused by a damaged registry. To troubleshoot a damaged registry, follow these steps:
If replacing the System.dat file with the System.1st file resolves the issue, the problem may be related to registry damage. Note that you may have to reinstall programs and device drivers that you installed after you installed Windows to update the new registry. If the issue is not resolved, restore the original registry. To do this, follow these steps:
Q131431 How to Troubleshoot Registry Errors Check for a Valid Temporary Folder and Delete Temporary FilesThere should be at least 20 megabytes (MB) of free space on the hard disk that contains the temporary folder. To check for a temporary folder and delete excess files from that folder, follow these steps:
If the folder you noted in step 2 does not exist, create the folder. To create a temporary folder, type the following line at the command prompt:
NOTE: Do not delete these files when you are running Windows, because Windows, or a Windows program may be using one of these files. Check the Hard Disk for Disk Errors and FragmentationUse the ScanDisk program to check the hard disk for lost clusters and other file allocation table (FAT) errors and to test the hard disk integrity. You can also use the ScanDisk program to repair any of these problems. To run ScanDisk, follow these steps:
Verify That the Compact Disc Is Clean and UnscratchedIf the error message appears while you are installing from a compact disc, verify that the compact disc you are using is clean by wiping the compact disc with a soft, lint-free cloth. Also ensure that there are no large scratches on the compact disc. If the compact disc is damaged and unreadable, error messages may appear during installation.Check for a Corrupted Swap FileThe Kernel32.dll error may also appear if your Windows swap file is corrupted. To create a new swap file, restart the computer in MS-DOS mode, delete the Win386.swp file in the Windows folder, and then restart the computer. To create a new swap file, follow these steps:
where <drive> is the drive letter that contains the Windows folder. Typically, <drive> is drive C. NOTE: The swap file exists in the Windows folder if Windows manages virtual memory settings on your computer. If you chose to manage virtual memory settings on the computer, the swap file exists at the root level of the hard disk. To determine whether Windows manages virtual memory settings, right-click My Computer, click Properties, click Performance, and then click Virtual Memory.
Corrupted Custom ProfileCorrupted custom profiles have also been known to cause Kernel32.dll errors. Deleting and recreating the profile can possibly resolve this problem.If you are using the Office system policy templates that are included in the Microsoft Office 2000 Resource Kit, you must use the version of the System Policy Editor that is included in the Microsoft Office 2000 Resource Kit. NOTE: The System Policy Editor that comes with Windows 95 does not work with Office 2000. Be sure to install the latest version of the System Policy Editor from the Microsoft Office 2000 Resource Kit or from Windows NT Server 4.0 with Service Pack 4. You can download Policy.exe, a self-extracting file containing Poledit.exe, from online services. Download this file from the following Web site: http://www.microsoft.com/office/ork/ Turn Off Enhanced BIOS FeaturesMost computers have several enhanced settings that allow the computer to fully use the computer hardware. These high-speed settings can cause the system to become unstable; turning off these features may make the computer more stable. Contact your computer manufacturer for information about entering the basic input/output system (BIOS) and changing the BIOS settings. You can enter the BIOS on most systems immediately after turning on the power. Usually a keystroke (such as DEL) is required to enter the BIOS. Below are the common features that can interfere with Microsoft Office programs:
WARNING: Incorrectly altering hardware BIOS settings can cause serious problems that may cause your computer to fail to start or function properly. Microsoft cannot guarantee that problems that result from the incorrect setting of hardware BIOS options can be solved. Alter the hardware BIOS settings at your own risk. Customers have reported that the Dell A02 BIOS does not work with Windows This BIOS version is used on the Dell Dimension models. Dell technical support can be contacted at (800) 624-9896. Disabling the External Cache feature on Tyan Titan III VX and Tyan Tomcat III motherboards has been known to resolve Kernel32.dll error messages. Similar problems have also been reported when using Gigabyte motherboards. Remove and Reinstall the ProgramIf the problem occurs after you run the Setup program, some of the dynamic link library (.dll) files may be damaged or corrupted. To troubleshoot this problem, first completely remove the program. After you completely remove the program, reinstall the program.Check for Software UpdatesOutdated and incompatible software may also cause error messages to appear. Check with the manufacturer of the computer for various software updates, such as BIOS updates, OEM Windows updates, and hardware driver updates (such as CD-ROM drive drivers). If you are using third-party partitioning software (for example, EZDrive, or Ontrack Disk Manager), verify that you have the most recent versions of these products.Microsoft has released three updated files that may affect whether you receive error messages when you run Setup or when you use an Office program. Download the Windows 95 Service Pack 1, the Kernel32.dll update, and the Ole32.dll updates from the Microsoft Web Site. Also, determine whether other updates that may pertain to your system configuration are available. To check for updated files on the Microsoft Web site, use the following address: http://support.microsoft.com/support/downloads/ Scan the Computer for VirusesIf a virus is present on your computer and has damaged some files, Kernel32.dll error messages may appear when you use a program. Scan the hard disk and floppy disks with a virus detector. If the virus detector finds a virus on your computer, remove the virus before you run the Office program again.NOTE: Do not run a virus detector terminate-and-stay-resident (TSR) program while you run any of the Office programs, including the Setup program. Run a virus detector before you run the Setup program, and then disable it. Reinstall Windows In a New FolderUse this method only after you try all of the troubleshooting steps in this article. If you reinstall Windows in a new folder, you must reinstall all Windows-based programs under the new Windows installation.For additional information, please see the following article in the Microsoft Knowledge Base: Q200375 OFF2000: How to Install Windows 95 to New Folder Check HardwareIf you exhaust all other troubleshooting steps and you are still receiving error messages, it is possible that one or more pieces of your hardware are incompatible with Windows or are damaged. To identify a problem with your computer hardware, contact your computer vendor.Badly seated memory or bad memory has been reported to cause Kernel32.dll error messages. Switching memory around in the motherboard memory banks has been known to correct some of these issues. It has also been reported that running the Atron 380 Bus Mastering Ethernet Card can cause Kernel32.dll errors. Removing this card from the computer may resolve these error messages. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. For information about how to contact the companies mentioned in this article, query in the Knowledge Base for one of the following articles: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: OFF2000 IPF GPF SOL Kernel32 tshoot krnl
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Last Reviewed: November 17, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |