OFF2000: Invalid Page Fault with Office Assistant Character That Has Fewer Than 256 Colors
ID: Q220683
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The information in this article applies to:
SYMPTOMS
When you choose an Office Assistant in the Office Assistant Gallery, the following error message may appear:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, an error message similar to the
following appears:
<application> caused an invalid page fault in module Kernel32.dll at 015f:bff7a379
CAUSE
This problem occurs when you attempt to use a third-party Office Assistant character that contains fewer than 256 colors.
NOTE: All of the Office Assistant characters that are installed by Office 2000 use 256 colors.
WORKAROUND
To work around this problem, ensure that you are using an Office Assistant with at least 256 colors.
The following is the list of Office Assistant characters and the files associated with them. If you are experiencing the problem described above, remove any .acs files you may have on your computer that are not in the list.
Character Filename
-------------------------------
Clippit Clippit.acs
The Dot Dot.acs
F1 F1.acs
The Genius Genius.acs
Office Logo Logo.acs
Mother Nature Mnature.acs
Links Offcat.acs
Rocky Rocky.acs
STATUS
Microsoft has confirmed this to be a problem in Microsoft Office 2000.
MORE INFORMATION
Additional query words:
OFF2000
Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug