OFF2000: Setup Error 2755 with Previous Office Version Installed

• Microsoft Office 2000

SYMPTOMS

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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Internal Error 2755: Please contact product support for assistance.

Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINNT\System32\ntdll.dll
Function: 0x77f7bdd3

CAUSE

This error message may appear if the following conditions are true:

• You have an earlier version of Office installed from a network location.


-and-


• You have a mapped drive letter to this Office location on the network.
  
  -and-



• Either of the following conditions is true:
  
  The network location does not contain any files in the Office\XLStart folder.
  
  -or-
  
  You have Read-Only permissions on the Office\XLStart folder.

WORKAROUND

To work around this problem, please do the following:

1. Double-click My Computer.



2. Right-click the drive from which you installed your previous version of Office.



3. Click Disconnect on the shortcut menu.



4. Run Office 2000 Setup.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup, click the link below:

Windows Installer Errors for Office 2000

Troubleshooting Office 2000

Additional query words: OFF2000

Keywords : kberrmsg kbdta xlwinsetup DTIR
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug