OFF2000: Error Message "<Application name> cannot install the files it needs because the installer is busy."

ID: Q224096

The information in this article applies to:

Microsoft Office 2000

ERROR MESSAGE

You may receive the following error message:

<Application name> cannot install the files it needs because the installer is busy. Please try again later. Can't install, installer is busy

where <Application name> is the program that you are installing.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

This error message occurs when a program is using the files necessary for the installation to complete.

WHAT TO TRY

Check the Task List

Check the Task List for any programs that are marked as "not responding." To check for these tasks in Microsoft Windows 95 or later, press CTRL+ALT+DEL. To check for these tasks in Microsoft Windows NT 4.0 press CTRL+ALT+DEL and click Task Manager. If any tasks are found to be "not responding," select the program in the list and click End Task. You may need to restart the computer before restarting the installation.

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb