OFF2000: Error Message "Cannot start an Internet session."

ID: Q224106

The information in this article applies to:

Microsoft Office 2000

ERROR MESSAGE

When you reference hyperlinks in Visual Basic for Applications, the following error may occur:

Cannot start an Internet session.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

This error message may occur when you are using one of the following Visual Basic for Applications methods:

Doc.FollowHyperlink
Hyperlink.Follow
Document.Reload

-and-

There is a problem connecting to the Internet.

WHAT TO TRY

Try connecting to the Internet directly, outside of Visual Basic for Applications or any of the Office programs.

If you are connecting to an Internet Service Provider (ISP), verify that the Dial-up Networking settings are correct. Contact your ISP for the correct configuration information.

If you are connecting to the Internet through a network using a proxy server, verify that your proxy server settings are correct.

For additional information about configuring Internet Explorer to use a proxy server, please see the following article in the Microsoft Knowledge Base:

Q135982 How to Configure Internet Explorer to Use a Proxy Server

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb