OFF2000: Error Message "Cannot connect to the FTP server on the computer named"

ID: Q224123

The information in this article applies to:

Microsoft Office 2000

ERROR MESSAGE

When you double-click an FTP site in the Open dialog box, you receive the following error message

Cannot connect to the FTP server on the computer named server name.

where server name is the name of the FTP server that you are trying to open.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

Your Internet proxy settings are not set correctly for the FTP protocol.

You have specified an incorrect user name or password in the Add/Modify FTP Locations dialog box.

WHAT TO TRY

Specify the Correct Proxy Settings for the FTP Protocol

For more information about how to specify the correct proxy setting for the FTP protocol, please see the following article in the Microsoft Knowledge Base:

Q230560 OFF2000: Error Message "Cannot connect to the FTP server" When You Access an FTP Site

Specify the Correct User and Password Setting for the FTP Site

If the user name and password that you specified in the Add/Modify FTP Locations is incorrect, contact the administrator of the FTP site for more information about the correct settings for that FTP server.

NOTE: Many FTP servers allow you to log in anonymously. To do this, click Anonymous in the Add/Modify FTP Locations dialog box.

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Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type :