OFF2000: Error Message "Cannot find the Help file PSS9.HLP."

ID: Q224125

The information in this article applies to:

Microsoft Office 2000

ERROR MESSAGE

When you click Tech Support, in the About dialog box you receive the following error message:

Cannot find the Help file PSS9.hlp.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

Office does not install a file named Pss9.hlp.

WHAT TO TRY

Search for Pss9.chm

The help file that contains information about obtaining product support is named Pss9.chm. If you installed Office to the default location, the file will be located at:


   C:\Program Files\Microsoft Office\Office\1033\Pss9.chm

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type :