OFF2000: Program Quits Immediately After Starting

• Microsoft Office 2000
• Microsoft Excel 2000
• Microsoft Access 2000
• Microsoft FrontPage 2000
• Microsoft Outlook 2000
• Microsoft PowerPoint 2000
• Microsoft Word 2000

SYMPTOMS

When you start one of the Microsoft Office programs, the program unexpectedly quits immediately after it starts.

CAUSE

This problem occurs when you do all of the following:

• You have the Beta 2 version (build 2221B) of Office installed.


-and-


• You install the released version of Office without first removing the Beta 2 version.


-and-


• You clicked Continue to the following error message during the installation:




Setup has detected a pre-release version of an Office 2000 family application installed on this computer. You must exit setup and uninstall the pre-release software before you install this released version. If you choose Continue, Office 2000 may not install properly.

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{GUID})

Q224434 OFF2000: Beta 2 Not Detected During Setup

Q236592 OFF2000: Error Messages Starting Office Program or Program Immediately Quits on Windows NT 4.0

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To successfully install the released version of Office, remove the Beta 2 version of Office by following these steps:

1. Click Start, point to Settings, and click Control Panel. Double-click the Add/Remove Programs icon in the Control Panel.



2. Click to select Microsoft Office 2000 Premium Edition in the list, and click Add/Remove.



3. In the Microsoft Office 2000 Maintenance Mode dialog box, click Remove Office.



4. If you are prompted to restart Windows, do so.

1. On the Start menu, click Run.



2. In the Open box, type Regedit, and then click OK.



3. Find the following registry key:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

   If you find only one subkey that has a 32 character {GUID}, select that subkey and go to Step 4.
   
   If you have more than one subkey that has a 32 character {GUID}, select each one until you find the one whose DisplayName value matches your version of Office.



4. For the selected {GUID} subkey, select the ProductID string value.



5. On the Edit menu, click Rename.



6. Type OldProductID and press Enter.



7. On the Registry menu, click Exit.



8. Start any one of the Office programs.



9. When the Microsoft Office 2000 User Information dialog box appears, type your CD Key. Follow the instructions on your screen.

STATUS

This problem was corrected in the released version of Microsoft Office 2000.

Additional query words: OFF2000 shut down disappear crash closes unexpected unexpectedly quits finishes application app applications apps quit launch start starting launching quitting closing close

Keywords : kbsetup kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug