OFF2000: Listing of Windows Installer Errors (1000-1999)
ID: Q228536
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The information in this article applies to:
SUMMARY
This article contains a listing of the error codes 1000 through 1999 and their message text for the Microsoft Windows Installer (MSI). This article is one of two articles to list these error codes. For a listing of error codes 2000 to 2999 see:
Q229678 OFF2000: Listing of Windows Installer Errors (2000-2999)
NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Thus, the information in this article is only the first step towards troubleshooting what may be causing the problem. For more information about troubleshooting, please see the "References" section at the end of this article.
Microsoft has also created a utility to help you understand the log files that Setup creates during the installation of Microsoft Office 2000 products. You can use this utility in conjunction with the information in this article, to help troubleshoot your installation. For more information about this utility, click the article number below to view the article in the Microsoft Knowledge Base:
Q240784 OFF2000: Utility to Help Interpret Setup Log Files
MORE INFORMATION
Error messages containing values enclosed in brackets, such as [1] or [2], refer to specific files or message text which may be different in each situation.
Code Message
---- -------
1101 Could not open file stream: [2]. System error: [3]
1301 Cannot create the file '[2]'. A directory with this name
already exists.
1302 Please insert the disk: [2]
1303 The Installer has insufficient privileges to access this
directory: [2].
1304 Error Writing to File: [2]
1305 Error Reading from File: [2]; System error code: [3]
1306 The file '[2]' is in use. If you can, please close the
application that is using the file, then click Retry.
1307 There is not enough disk space remaining to install this file:
[2]. If you can, free up some disk space, and click Retry, or
click Cancel to exit.
1308 Source file not found: [2]
1309 Error attempting to open the source file: [3]. System error
code: [2]
1310 Error attempting to create the destination file: [3]. System
error code: [2]
1311 Could not locate source file cabinet: [2].
1312 Cannot create the directory '[2]'. A file with this name already
exists. Please rename or remove the file and click retry, or
click Cancel to exit.
1313 The volume [2] is currently unavailable. Please select another.
1314 The specified path '[2]' is unavailable.
1315 The specified folder '[2]' is not writable.
1316 A network error occurred while attempting to read from the file:
[2]
1317 An error occurred while attempting to create the directory: [2]
1318 A network error occurred while attempting to create the
directory: [2]
1319 A network error occurred while attempting to open the source
file cabinet: [2].
1320 The specified path is too long: '[2]'
1321 The Installer has insufficient privileges to modify this file:
[2].
1322 A portion of the folder path '[2]' exceeds the length allowed by
the system.
1323 The folder path '[2]' contains words that are not valid in
folder paths.
1324 The folder path '[2]' contains an invalid character.
1325 '[2]' is not a valid short file name.
1326 Error getting file security: [3] GetLastError: [2]
1327 Invalid Drive: [2]
1401 Could not create key: [2]. System error [3].
1402 Could not open key: [2]. System error [3].
1403 Could not delete value [2] from key [3]. System error [4].
1404 Could not delete key [2]. System error [3].
1405 Could not read value [2] from key [3]. System error [4].
1406 Could not write value [2] to key [3]. System error [4].
1407 Could not get value names for key [2]. System error [3].
1408 Could not get sub key names for key [2]. System error [3].
1409 Could not read security information for key [2]. System error
[3].
1410 Could not increase the available registry space. [2] KB of free
registry space is required for the installation of this
application.
1500 Another installation is in progress. You must complete that
installation before continuing this one.
1501 Error accessing secured data. Please make sure the Windows
Installer is configured properly and try the install again.
1502 User '[2]' has previously initiated an install for product
'[3]'. That user will need to run that install again before they
can use that product. Your current install will now continue.
1503 User '[2]' has previously initiated an install for product
'[3]'. That user will need to run that install again before they
can use that product.
1601 Out of disk space -- Volume: '[2]'; required space: [3] KB;
available space: [4] KB
1602 Are you sure you want to cancel?
1603 The file [2][3] is being held in use{ by the following process:
Name: [4], Id: [5], Window Title: '[6]'}.
1604 The product '[2]' is already installed, and has prevented the
installation of this product.
1605 Out of disk space -- Volume: '[2]'; required space: [3] KB;
available space: [4] KB. If rollback is disabled, enough space
is available. Click 'Cancel' to quit, 'Retry' to check available
disk space again, or 'Ignore' to continue without rollback.
1606 Could not access location [2].
1607 The following applications should be closed before continuing
the install:
1608 Could not find any previously installed compliant products on
the machine for installing this product
1701 [2] is not a valid entry for a product ID.
1702 Configuring [2] cannot be completed until you restart your
system. To restart now and resume configuration click Yes, or
click No to stop this configuration.
1703 For the configuration changes made to [2] to take effect you
must restart your system. To restart now click Yes, or click No
if you plan to manually restart at a later time.
1704 An install for [2] is currently suspended. You must undo the
changes made by that install to continue. Do you want to undo
those changes?
1705 A previous install for this product is in progress. You must
undo the changes made by that install to continue. Do you want
to undo those changes?
1706 No valid source could be found for product [2]
1707 Installation operation completed successfully.
1708 Installation operation failed.
1709 Product: [2] -- [3]
1710 You may either restore your computer to its previous state or
continue the install later. Would you like to restore?
1711 An error occurred while writing installation information to
disk. Check to make sure enough disk space is available, and
click Retry, or Cancel to end the install.
1712 One or more of the files required to restore your computer to
its previous state could not be found. Restoration will not be
possible.
1801 The path [2] is not valid
1802 Out of memory
1803 There is no disk in drive [2]. Please, insert one and hit Retry,
or hit Cancel to go back to the previously selected volume.
1804 There is no disk in drive [2]. Please, insert one and hit Retry,
or hit Cancel to return to the browse dialog and select a
different volume.
1805 The path [2] does not exist
1806 You have insufficient privileges to read this folder.
1807 A valid destination folder for the install could not be
determined.
1901 Error attempting to read from the source install database: [2]
1902 Scheduling reboot operation: Renaming file [2] to [3]. Must
reboot to complete operation.
1903 Scheduling reboot operation: Deleting file [2]. Must reboot to
complete operation.
1904 Module [2] failed to register. HRESULT [3].
1905 Module [2] failed to unregister. HRESULT [3].
1906 Failed to cache package [2]. Error: [3]
1907 Could not register font [2]. Verify that you that you have
sufficient permissions to install fonts, and that the system
supports this font.
1908 Could not unregister font [2]. Verify that you that you have
sufficient permissions to remove fonts.
1909 Could not create Shortcut [2]. Verify that the destination
folder exists and that you can access it.
1910 Could not remove Shortcut [2]. Verify that the shortcut file
exists and that you can access it.
1911 Could not register type library for file [2]. Contact your
support personnel.
1912 Could not unregister type library for file [2]. Contact your
support personnel.
1913 Could not update the ini file [2][3]. Verify that the file
exists and that you can access it.
1914 Could not schedule file [2] to replace file [3] on reboot.
Verify that you have write permissions to file [3].
1915 Error removing ODBC driver manager, ODBC error [2]: [3]. Contact
your support personnel.
1916 Error installing ODBC driver manager, ODBC error [2]: [3].
Contact your support personnel.
1917 Error removing ODBC driver: [4], ODBC error [2]: [3]. Verify
that you have sufficient privileges to remove ODBC drivers.
1918 Error installing ODBC driver: [4], ODBC error [2]: [3]. Verify
that the file [4] exists and that you can access it.
1919 Error configuring ODBC data source: [4], ODBC error [2]: [3].
Verify that the file [4] exists and that you can access it.
1920 Service '[2]' ([3]) failed to start. Verify that you have
sufficient privileges to start system services.
1921 Service '[2]' ([3]) could not be stopped. Verify that you have
sufficient privileges to stop system services.
1922 Service '[2]' ([3]) could not be deleted. Verify that you have
sufficient privileges to remove system services.
1923 Service '[2]' ([3]) could not be installed. Verify that you have
sufficient privileges to install system services.
1924 Could not update environment variable '[2]'. Verify that you
have sufficient privileges to modify environment variables.
1925 You do not have sufficient privileges to complete this
installation for all users of the machine. Log on as
administrator and then retry this installation.
1926 Could not set file security for file '[3]'. Error: [2]. Verify
that you have sufficient priviliges to modify the security
permissions for this file.
REFERENCES
This article is only intended as a general error reference. For more information about how to troubleshoot specific errors in Office Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q228658 OFF2000: "Error 1303. The installer has insufficient privileges..." Running Office Setup
Q228592 OFF2000: Error Message: Error 1316 Running Setup for Admin Installation
Q217666 OFF2000: Error 1327 Invalid Drive During Office Installation
Q236427 OFF2000: Error 1402 Running Office 2000 Setup
Q228655 OFF2000: Setup Error 1704 When Installing Office
Q237294 OFF2000: Error 1904 During Office 2000 Setup
Q217648 OFF2000: "Warning 1909. Could not create shortcut" During Setup
Q217662 OFF2000: Error Message: "Error 1925. You do not have sufficient privileges to complete this installation for all users of the machine." Running Setup with /j Switch
Q240335 OFF2000: Error 2336 Caused by Possible File Corruption
Q217714 OFF2000: Setup Appears to Hang Followed by Internal Error 2336 or 2755
Q228668 OFF2000: Internal Error 2343 During Setup
Q235662 OFF2000: Internal Error 2344 When Running Office 2000 Setup
Q236437 OFF2000: Error Message: "Internal Error 2351" or "Internal Error 2355" During Setup
Q220780 OFF2000: Setup Error 2755 with Previous Office Version Installed
Q221374 OFF2000: Internal Error 2893 When Specifying Long Company Name
Q236053 OFF2000: Internal Error 2894 During Office Installation
Q230879 OFF2000: Error Message Log File Always Contains "Internal error 2898: Please contact product support for assistance"
For general information about how to troubleshoot Office errors, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q238259 OFF2000: Office Stops Responding During Setup: Troubleshooting Steps on Windows 95
Q245226 OFF2000: Troubleshooting Installation from Compact Disc Media
Q200116 OFF2000: Troubleshooting Office Programs Under Windows NT 4.0
Q218853 OFF2000: Troubleshooting Office Kernel32.dll Errors Under Windows 98
Q218873 OFF2000: Troubleshooting Office Kernel32.dll Errors Under Windows 95
Q238012 OFF2000: Office Stops During Setup: Troubleshooting Steps on Windows 98
Q237957 OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems
Q200375 OFF2000: How to Install Windows 95 to a New Folder
Additional query words:
OFF2000
Keywords : kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo