OFF2000: Listing of Windows Installer Errors (1000-1999)

ID: Q228536


The information in this article applies to:
  • Microsoft Office 2000


SUMMARY

This article contains a listing of the error codes 1000 through 1999 and their message text for the Microsoft Windows Installer (MSI). This article is one of two articles to list these error codes. For a listing of error codes 2000 to 2999 see:

Q229678 OFF2000: Listing of Windows Installer Errors (2000-2999)
NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Thus, the information in this article is only the first step towards troubleshooting what may be causing the problem. For more information about troubleshooting, please see the "References" section at the end of this article.

Microsoft has also created a utility to help you understand the log files that Setup creates during the installation of Microsoft Office 2000 products. You can use this utility in conjunction with the information in this article, to help troubleshoot your installation. For more information about this utility, click the article number below to view the article in the Microsoft Knowledge Base:
Q240784 OFF2000: Utility to Help Interpret Setup Log Files


MORE INFORMATION

Error messages containing values enclosed in brackets, such as [1] or [2], refer to specific files or message text which may be different in each situation.


Code      Message
----      -------

1101      Could not open file stream: [2]. System error: [3]      
1301      Cannot create the file '[2]'. A directory with this name 
          already exists.      
1302      Please insert the disk: [2]      
1303      The Installer has insufficient privileges to access this 
          directory: [2].      
1304      Error Writing to File: [2]      
1305      Error Reading from File: [2]; System error code: [3]      
1306      The file '[2]' is in use. If you can, please close the 
          application that is using the file, then click Retry.      
1307      There is not enough disk space remaining to install this file: 
          [2]. If you can, free up some disk space, and click Retry, or 
          click Cancel to exit.      
1308      Source file not found: [2]      
1309      Error attempting to open the source file: [3]. System error 
          code: [2]      
1310      Error attempting to create the destination file: [3]. System 
          error code: [2]      
1311      Could not locate source file cabinet: [2].      
1312      Cannot create the directory '[2]'. A file with this name already 
          exists. Please rename or remove the file and click retry, or 
          click Cancel to exit.      
1313      The volume [2] is currently unavailable. Please select another.      
1314      The specified path '[2]' is unavailable.      
1315      The specified folder '[2]' is not writable.      
1316      A network error occurred while attempting to read from the file: 
          [2]      
1317      An error occurred while attempting to create the directory: [2]      
1318      A network error occurred while attempting to create the 
          directory: [2]      
1319      A network error occurred while attempting to open the source 
          file cabinet: [2].      
1320      The specified path is too long: '[2]'      
1321      The Installer has insufficient privileges to modify this file: 
          [2].      
1322      A portion of the folder path '[2]' exceeds the length allowed by 
          the system.      
1323      The folder path '[2]' contains words that are not valid in 
          folder paths.      
1324      The folder path '[2]' contains an invalid character.      
1325      '[2]' is not a valid short file name.      
1326      Error getting file security: [3] GetLastError: [2]      
1327      Invalid Drive: [2]      
1401      Could not create key: [2]. System error [3].      
1402      Could not open key: [2]. System error [3].      
1403      Could not delete value [2] from key [3]. System error [4].      
1404      Could not delete key [2]. System error [3].      
1405      Could not read value [2] from key [3]. System error [4].      
1406      Could not write value [2] to key [3]. System error [4].      
1407      Could not get value names for key [2]. System error [3].      
1408      Could not get sub key names for key [2]. System error [3].      
1409      Could not read security information for key [2]. System error 
          [3].      
1410      Could not increase the available registry space. [2] KB of free 
          registry space is required for the installation of this 
          application.      
1500      Another installation is in progress. You must complete that 
          installation before continuing this one.      
1501      Error accessing secured data. Please make sure the Windows 
          Installer is configured properly and try the install again.      
1502      User '[2]' has previously initiated an install for product 
          '[3]'. That user will need to run that install again before they 
          can use that product. Your current install will now continue.      
1503      User '[2]' has previously initiated an install for product 
          '[3]'. That user will need to run that install again before they 
          can use that product.      
1601      Out of disk space -- Volume: '[2]'; required space: [3] KB; 
          available space: [4] KB      
1602      Are you sure you want to cancel?      
1603      The file [2][3] is being held in use{ by the following process: 
          Name: [4], Id: [5], Window Title: '[6]'}.      
1604      The product '[2]' is already installed, and has prevented the 
          installation of this product.      
1605      Out of disk space -- Volume: '[2]'; required space: [3] KB; 
          available space: [4] KB. If rollback is disabled, enough space 
          is available. Click 'Cancel' to quit, 'Retry' to check available 
          disk space again, or 'Ignore' to continue without rollback.      
1606      Could not access location [2].      
1607      The following applications should be closed before continuing 
          the install:      
1608      Could not find any previously installed compliant products on 
          the machine for installing this product      
1701      [2] is not a valid entry for a product ID.      
1702      Configuring [2] cannot be completed until you restart your 
          system. To restart now and resume configuration click Yes, or 
          click No to stop this configuration.      
1703      For the configuration changes made to [2] to take effect you 
          must restart your system. To restart now click Yes, or click No 
          if you plan to manually restart at a later time.      
1704      An install for [2] is currently suspended. You must undo the 
          changes made by that install to continue. Do you want to undo 
          those changes?      
1705      A previous install for this product is in progress. You must 
          undo the changes made by that install to continue. Do you want 
          to undo those changes?      
1706      No valid source could be found for product [2]      
1707      Installation operation completed successfully.      
1708      Installation operation failed.      
1709      Product: [2] -- [3]      
1710      You may either restore your computer to its previous state or 
          continue the install later. Would you like to restore?      
1711      An error occurred while writing installation information to 
          disk. Check to make sure enough disk space is available, and 
          click Retry, or Cancel to end the install.      
1712      One or more of the files required to restore your computer to 
          its previous state could not be found. Restoration will not be 
          possible.      
1801      The path [2] is not valid      
1802      Out of memory      
1803      There is no disk in drive [2]. Please, insert one and hit Retry, 
          or hit Cancel to go back to the previously selected volume.      
1804      There is no disk in drive [2]. Please, insert one and hit Retry, 
          or hit Cancel to return to the browse dialog and select a 
          different volume.      
1805      The path [2] does not exist      
1806      You have insufficient privileges to read this folder.      
1807      A valid destination folder for the install could not be 
          determined.      
1901      Error attempting to read from the source install database: [2]      
1902      Scheduling reboot operation: Renaming file [2] to [3]. Must 
          reboot to complete operation.      
1903      Scheduling reboot operation: Deleting file [2]. Must reboot to 
          complete operation.      
1904      Module [2] failed to register. HRESULT [3].      
1905      Module [2] failed to unregister. HRESULT [3].      
1906      Failed to cache package [2]. Error: [3]      
1907      Could not register font [2]. Verify that you that you have 
          sufficient permissions to install fonts, and that the system 
          supports this font.      
1908      Could not unregister font [2]. Verify that you that you have 
          sufficient permissions to remove fonts.      
1909      Could not create Shortcut [2]. Verify that the destination 
          folder exists and that you can access it.      
1910      Could not remove Shortcut [2]. Verify that the shortcut file 
          exists and that you can access it.      
1911      Could not register type library for file [2]. Contact your 
          support personnel.      
1912      Could not unregister type library for file [2]. Contact your 
          support personnel.      
1913      Could not update the ini file [2][3]. Verify that the file 
          exists and that you can access it.      
1914      Could not schedule file [2] to replace file [3] on reboot. 
          Verify that you have write permissions to file [3].      
1915      Error removing ODBC driver manager, ODBC error [2]: [3]. Contact 
          your support personnel.      
1916      Error installing ODBC driver manager, ODBC error [2]: [3]. 
          Contact your support personnel.      
1917      Error removing ODBC driver: [4], ODBC error [2]: [3]. Verify 
          that you have sufficient privileges to remove ODBC drivers.      
1918      Error installing ODBC driver: [4], ODBC error [2]: [3]. Verify 
          that the file [4] exists and that you can access it.      
1919      Error configuring ODBC data source: [4], ODBC error [2]: [3]. 
          Verify that the file [4] exists and that you can access it.      
1920      Service '[2]' ([3]) failed to start. Verify that you have 
          sufficient privileges to start system services.      
1921      Service '[2]' ([3]) could not be stopped. Verify that you have 
          sufficient privileges to stop system services.      
1922      Service '[2]' ([3]) could not be deleted. Verify that you have 
          sufficient privileges to remove system services.      
1923      Service '[2]' ([3]) could not be installed. Verify that you have 
          sufficient privileges to install system services.      
1924      Could not update environment variable '[2]'. Verify that you 
          have sufficient privileges to modify environment variables.      
1925      You do not have sufficient privileges to complete this 
          installation for all users of the machine. Log on as 
          administrator and then retry this installation.      
1926      Could not set file security for file '[3]'. Error: [2]. Verify 
          that you have sufficient priviliges to modify the security 
          permissions for this file. 


REFERENCES

This article is only intended as a general error reference. For more information about how to troubleshoot specific errors in Office Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q228658 OFF2000: "Error 1303. The installer has insufficient privileges..." Running Office Setup
Q228592 OFF2000: Error Message: Error 1316 Running Setup for Admin Installation
Q217666 OFF2000: Error 1327 Invalid Drive During Office Installation
Q236427 OFF2000: Error 1402 Running Office 2000 Setup
Q228655 OFF2000: Setup Error 1704 When Installing Office
Q237294 OFF2000: Error 1904 During Office 2000 Setup
Q217648 OFF2000: "Warning 1909. Could not create shortcut" During Setup
Q217662 OFF2000: Error Message: "Error 1925. You do not have sufficient privileges to complete this installation for all users of the machine." Running Setup with /j Switch
Q240335 OFF2000: Error 2336 Caused by Possible File Corruption
Q217714 OFF2000: Setup Appears to Hang Followed by Internal Error 2336 or 2755
Q228668 OFF2000: Internal Error 2343 During Setup
Q235662 OFF2000: Internal Error 2344 When Running Office 2000 Setup
Q236437 OFF2000: Error Message: "Internal Error 2351" or "Internal Error 2355" During Setup
Q220780 OFF2000: Setup Error 2755 with Previous Office Version Installed
Q221374 OFF2000: Internal Error 2893 When Specifying Long Company Name
Q236053 OFF2000: Internal Error 2894 During Office Installation
Q230879 OFF2000: Error Message Log File Always Contains "Internal error 2898: Please contact product support for assistance"
For general information about how to troubleshoot Office errors, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q238259 OFF2000: Office Stops Responding During Setup: Troubleshooting Steps on Windows 95
Q245226 OFF2000: Troubleshooting Installation from Compact Disc Media
Q200116 OFF2000: Troubleshooting Office Programs Under Windows NT 4.0
Q218853 OFF2000: Troubleshooting Office Kernel32.dll Errors Under Windows 98
Q218873 OFF2000: Troubleshooting Office Kernel32.dll Errors Under Windows 95
Q238012 OFF2000: Office Stops During Setup: Troubleshooting Steps on Windows 98
Q237957 OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems
Q200375 OFF2000: How to Install Windows 95 to a New Folder

Additional query words: OFF2000

Keywords : kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo


Last Reviewed: November 16, 1999
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