OFF2000: Setup Error 1704 When Installing Office

• Microsoft Office 2000

SYMPTOMS

When you run Microsoft Office Setup, the following error message may appear:

Error 1704. An installation for <Office product> is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Office Setup was canceled.

To complete installation at another time, please run Setup again.

CAUSE

This error occurs when the following conditions are true:

• You install an Office 2000 family product's CD (For example, Office 2000 Premium CD1).
  
  -and-



• You do not restart your computer when Setup prompts you to. You click No for this to happen.
  
  -and-



• You run Setup from a second Office 2000 family product's CD (for example, Office 2000 Premium CD2).

RESOLUTION

To resolve this behavior, use the method appropriate for your situation.

If you clicked NO, follow these steps:

1. Restart your computer.



2. Run Setup from the second CD.

If you clicked Yes, follow these steps:

1. Allow Office Setup to continue.



2. When you are prompted to restart your computer by the current Office Setup, click Yes.



3. If Office Setup is run in Maintenance Mode after you restart your computer, quit Maintenance Mode.



1. Click Cancel in the Maintenance Mode dialog box.



2. Click Yes to the Are you sure you want to exit Office Setup? question.



3. When you are warned that Setup is canceled, click OK.



4. Allow the current Setup program to finish.



5. When the Setup program is finished, repair the former installation.



1. On the Windows Start menu, point to Settings, and click Control Panel.



2. Double-click Add/Remove Programs.



3. Click the program name from the list, and click Add/Remove.



4. Click Repair Office.



5. Click Repair Errors in my Office Installation, and click Finish.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

You must restart your computer each time you run Setup, so that Setup can complete the installation.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup, click the link below:

Windows Installer Errors for Office 2000

Troubleshooting Office 2000

Additional query words: OFF2000

Keywords : kberrmsg xlwinsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug