OFF2000: Showing Office Assistant Causes Invalid Page Fault or Crashes Program

• Microsoft Office 2000

SYMPTOMS

When you show the Microsoft Office Assistant by clicking Show the Office Assistant on the Help menu, the Microsoft Office program stops responding, or the following message appears:

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

<PROGRAM> caused an invalid page fault in module <unknown> at 0000:28753463.

CAUSE

This problem occurs when the following conditions are true:

• You install the Microsoft Office 2000 Disk 1 and set the Microsoft Office Assistant to Run from My Computer.
  
  -and-
  
  
• You install Microsoft Publisher 2000 from the Microsoft Office 2000 Disk 2 and set the Microsoft Office Assistant to Not Available.
  
  -and-
  
  
• You click Show the Office Assistant on the Help menu of another Microsoft Office 2000 program while Microsoft Publisher 2000 is running.

WORKAROUND

To work around this problem, set the Microsoft Office Assistant from the Microsoft Office 2000 Disk 2 to Run from My Computer. The following procedure describes how to do this:

1. Start the Microsoft Office 2000 Disk 2 installation. To start the Microsoft Office 2000 Disk 2 installation, place the Microsoft Office 2000 Disk 2 in the CD-ROM drive. Click the Start button, point to Settings, and click Control Panel.



2. Double-click Add/Remove Programs. Select Microsoft Office 2000 Disc 2 and click Add/Remove.



3. Click Add or Remove Features.



4. Expand the Office Tools group and set Office Assistant to Run from My Computer.



5. Click Update Now. If prompted, restart your computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000

Keywords : kbdta xlgpf
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug