OFF2000: Extra Programs Listed in Removing Previous Versions Dialog Box

• Microsoft Office 2000

SYMPTOMS

When you upgrade to Office 2000 and you are prompted to remove previous versions of Office programs, more programs may be listed in the Microsoft Office 2000: Removing Previous Versions dialog box than are actually installed on your computer.

CAUSE

The behavior occurs when you do the following:

• Install Office 97 to run from CD-ROM.


-and-


• Remove Office 97.


-and-


• Install Office 97 on your hard disk without installing all of the Office 97 components.


-and-


• Upgrade to Office 2000.

RESOLUTION

To resolve this issue, continue the installation of Office 2000. Only the programs that are installed on your computer will be removed.

NOTE: If you want to keep previous versions, you must choose a Custom installation. The Custom installation allows you to keep or remove previous versions depending on whether the Keep these programs check box is selected in the Microsoft Office 2000: Removing Previous Versions dialog box.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug