OFF2000: Error Installing or Upgrading the Windows Installer

ID: Q229819

The information in this article applies to:

Microsoft Office 2000


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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

When you run Setup for Office, the following error message may appear:

Installing this product requires the Windows Installer. An error occurred when installing or upgrading the Windows Installer.

RESOLUTION

If Setup is having problems installing or updating the Windows Installer on your computer, try the following steps to manually perform this operation:

Open the \Msi folder on the root of the Office compact disc.

Use the appropriate method for your operating system.
Windows 95/98
If you are using Windows 95 or later, double-click Instmsi.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.
Windows NT 4.0
If you are using Windows NT 4.0, double-click Instmsiw.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.

If you are using Windows 95, open the \IE5\En folder on the Office CD, otherwise skip to Step 7.

Double-click DCOM95.exe.

Follow the DCOM95 dialog boxes, and restart your computer when prompted.

Run Office Setup again.

Click Start, and click Run.

Use the appropriate method for your operating system.
Windows 95/98
In the Open box, type the following command line:
path \Msi\Instmsi.exe /c /t:c:\Test
where path is the path to the installation point.

This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk:
```
Cabinet.dll 
Imagehlp.dll 
Instmsi.msi 
Msi.dll 
Msiexec.exe 
Msihnd.dll 
Msiinst.exe 
Msls31.dll 
Mspatcha.dll 
Riched20.dll 
Shfolder.dll 
Usp10.dll 
```
Windows NT 4.0
In the Open box, type the following command line:
path \Msi\Instmsiw.exe /c /t:c:\Test
where path is the path to the installation point.

This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk:

Cabinet.dll
 Imagehlp.dll
 Instmsi.msi
 Msi.dll
 Msiexec.exe
 Msihnd.dll
 Msiinst.exe
 Msls31.dll
 Mspatcha.dll
 Riched20.dll
 Shfolder.dll
 Usp10.dll

Click Start, and click Run.

In the Open box, type the following command line:

c:\test\msiinst.exe /i instmsi.msi /qb+

Click OK to the alert stating the Windows Installer Setup completed successfully.

Run Office Setup again.

To create a log file for step 2 instead of double-clicking Instmsi.exe (or Instmsiw.exe), use the following command line, as appropriate for your operating system:

Windows 95/98

path \Msi\Instmsi.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"

Windows NT 4.0

path \Msi\Instmsiw.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"

This command line creates a verbose log file called Instmsi.log on the root of your C drive.

If you need to create a log file for the process of installing the Windows Installer files, replace the command line from step 10 with the following:

c:\test\msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+

This creates a verbose log file called Instmsi.log on the root of your C drive.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

Q238413 OFF2000: Windows Installer CleanUp Utility

Additional query words: OFF2000 tshoot kbtshoot how to troubleshoot howto kbhowto

Keywords : kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug