OFF2000: Setup Error: "Setup Failed to Locate a Valid Qualifying Product on Your Machine"

ID: Q231664

The information in this article applies to:

Microsoft Office 2000
Microsoft Office 2000 Developer
Microsoft Office 2000 Professional
Microsoft Office 2000 Premium
Microsoft Office 2000 Small Business
Microsoft Publisher 2000

SYMPTOMS

When you attempt to run Microsoft Publisher 2000 Setup from the Microsoft Office 2000 compact disc 2, the following error message may appear:

Setup failed to locate a valid qualifying product on your machine.
Please select the drive where a qualifying product can be found.

No matter what drive you select, Setup does not find a qualifying product, and the following error message appears:

Error 1608. Could not find any previously installed compliant products on the machine for installing this product.

When you click OK, the following error message appears:

Setup ended prematurely because of an error.

CAUSE

The product key provided to you with the Microsoft Office 2000 compact disc 2 is incorrect. This is a software and product key incompatibility problem.

RESOLUTION

To correct this problem, please contact Microsoft Office Technical Support at the following telephone number to receive a valid product key:

(425) 635-7056

No-charge assisted Personal Support by telephone is available only during Personal Support regular business hours. For more information, please see the following page on the World Wide Web:

http://www.microsoft.com/support/customer/hours.htm#regular

If you are outside the United States, you can find the appropriate support numbers for Microsoft Office Support from Office 2000 Help:

On the Help menu in any Microsoft Office 2000 application, click About.

Click Tech Support.

Select the Help topic Learn about support outside the United States and Canada.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup, click the link below:

Windows Installer Errors for Office 2000

For more articles with general information about how to troubleshoot Office errors, click the link below:

Troubleshooting Office 2000

Additional query words: pub2000 2000 2k pub2k pub pub9 9.0 codegen error unable cannot complete stop stops drop drops setup fail fails can't cant doesn't installing install copy cd cdrom disk find locate search drives harddrive hard drive different location compliant older versions 2.0 3.0 4.0 5.0 97 98 OFF2000 invalid

Keywords : kberrmsg kbsetup kbdta xlwinsetup DTIR
Version : WINDOWS:2000; :
Platform : WINDOWS
Issue type : kbbug