OFF2000: Web Publishing Wizard Files Cannot Be Found During Setup

ID: Q234688

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you run the Setup program for Office or any stand-alone Office program, you may receive the following error message:

Insert Disk

The file 'Crswpp.dll' on Web Publishing Wizard disk cannot be found.

Insert Web Publishing Wizard disk in the selected drive, and click OK.

You may also receive the same error message again, but with any of the following file names:


   Flupl.hlp    Piparse.dll   Wpwiz.exe
   Flupl.ocx    Postwpp.dll   Wpwiz.hlp
   Fpwpp.dll    Webpost.dll   Wpwizdll.dll
   Ftpwpp.dll   Wpwiz.cnt

CAUSE

This will only occur if all of the following conditions are true:

You have a U.S. Robotics 56K Voice Win modem, or 3Com USRobotics V.90 PCI Telephony WinModem installed in your computer.

You install any Office program (for example, Microsoft Office 2000 Disc 1, or the stand-alone version of Microsoft Excel).

After restarting the computer once, you install any other Office program (for example, Microsoft Office 2000 Disc 2, or the stand-alone version of Microsoft Word).

NOTE: This does not occur if you install only a single Office CD or stand-alone Office program, or if you do not have either of the specific modems listed installed in your computer.

RESOLUTION

There are three methods that you can use to address this issue:

Before installing a second Office program, restart your computer a second time, once when prompted by the Setup program, and then again when Setup is complete. When you install the next Office program you will not receive the error message.

When you receive the error message, click Cancel. Setup will then complete successfully.

When you receive the error message, follow these steps:

Click Browse.

Browse to the IE5\EN folder on the Office CD-ROM, or the network server from which you are installing Office.

Click OK.

Click OK to continue installing.

NOTE

STATUS

Microsoft has confirmed that the issue described above occurs only when all three conditions listed above are true.

MORE INFORMATION

The modems listed above use the following files on your computer's hard disk:


   Winmodem.vxd   Turbovcd.vxd
   Wmldr.vxd      Turbovbf.vxd
   Wmexe.exe      Wmdll.dll

NOTE: The issue described in this article does not impair the functionality of any of your Office programs and they will all function properly regardless of the method you use to address this issue.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For additional information about other Setup errors, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q228655 OFF2000: Setup Error 1704 When Installing Office

Q217714 OFF2000: Setup Appears to Hang Followed by Internal Error 2336 or 2755

Q228668 OFF2000: Internal Error 2343 During Setup

Q221374 OFF2000: Internal Error 2893 When Specifying Long Company Name

Q236053 OFF2000: Internal Error 2894 During Office Installation

Q238551 Error Message: Prerelease Expiration Notice. This Beta of Office 2000 Has Expired

For additional information about uninstalling Office, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q231946 OFF2000: How to Add/Remove a Single Office Program or Component

Q219423 OFF2000: How to Completely Remove Microsoft Office

Additional query words: OFF2000 XL2000 WD2000 AC2000 PP2000 OL2000 3Com Hitman Coyote 2513e USR 0637 Winmodem.inf Wmwave.inf

Keywords : kbsetup kbdta DTIR
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug