OFF2000: Internal Error 2344 When Running Office 2000 Setup

• Microsoft Office 2000
• Microsoft Publisher 2000

SYMPTOMS

When you run Microsoft Office 2000 Setup, you may receive the following error messages:

Internal Error 2344: Please contact product support for assistance.

-and-

Installer ended prematurely because of an error.

CAUSE

This problem may occur if the Imagehlp.dll file is missing from your computer, which can occur if on of the following is true:

• You remove McAfee VirusScan 4.0.2 from your computer. The VirusScan uninstall program may remove the Imagehlp.dll file.



- or -


• You upgrade to version of McAfee VirusScan later than 4.0.2. The VirusScan upgrade program may remove the Imagehlp.dll file.

RESOLUTION

To correct this problem, use one of the following methods:

Using Extract.exe

1. Using the Windows Explorer, copy the Extract.exe file from the SYSTEM folder of your Microsoft Office 2000 Disc One to the Desktop folder on your computer.



2. On the Start menu, point to Programs and click MS-DOS Prompt. If you are using Microsoft Windows NT, click Command Prompt instead.



3. At the command prompt, type the appropriate command for your operating system and then press ENTER:

   Windows 95/98

   extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\windows\system

   This command assumes that drive D is your CD-ROM drive and that Windows is installed in the path C:\Windows.

   Windows NT

   extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\winnt\system32

   This command assumes that drive D is your CD-ROM drive and that Windows NT is installed in the path C:\Winnt.



4. After the file has been extracted, close the MS-DOS Prompt window.

Using System File Checker (Windows 98 only)

1. On the Start menu, point to Programs, and then point to Accessories.



2. Point to System Tools and click System Information.



3. On the Tools menu, click System File Checker.



4. In the Select an option and click Start option group, click Extract one file from installation disk.



5. In the Specify the system file you would like to restore edit text box, type the following:

   Imagehlp.dll




6. Click the Start button.



7. In the Restore from edit text box, type in the following:

   <CDRomDriveLetter>:

   where <CDRomDriveLetter> is the drive letter where the Office 2000 Disc 1 is located.



8. In the Save file in edit text box, type the following:

   <DriveLetter>:\Windows\System

   where <DriveLetter> is the drive where Windows is installed.



9. If you are prompted to create a backup directory for the file being replaced, click OK to accept the default path for the backup directory. If you are prompted to create the directory, click Yes.



10. When the file has been successfully extracted, a dialog box with the following message will be displayed:

    The file has been successfully extracted.

    Click OK, and then click the Close button.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup, click the link below:

Windows Installer Errors for Office 2000

Troubleshooting Office 2000

Additional query words: OFF2000

Keywords : kberrmsg kbdta xlwinsetup DTIR
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb