The information in this article applies to:
SYMPTOMSWhen you insert your Microsoft Office 2000 compact disc, you may receive the following error: where <CDROM> is the drive letter of your CD-ROM drive. You cannot access the contents of the compact disc in any way. NOTE: This will occur for all Office compact discs except CD2. CAUSE
You may receive this error message if you are using the following CD-ROM drive: HP CD-Writer SureStore 6020 CD-ROM WORKAROUND
To work around this problem, use one of the following methods. Use a Shared CD-ROM DriveIf you are in a networked environment, follow these steps:
Use a different CD-ROM DriveIf you have multiple CD-ROM drives, or a DVD-ROM drive on your computer, try using one of these other drives.Adjust the Settings For The CD-ROM DriveIf you are using either Windows 95 or Windows 98, try disabling the CD-ROM drive cache. Although disabling the drive cache may make the drive more reliable, it reduces performance. To disable the CD-ROM drive cache, follow these steps:
Additional query words: OFF2000 cd-r
Keywords : kberrmsg kbdta DTIR |
Last Reviewed: July 28, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |