OFF2000: Error Messages Starting Office Program or Program Immediately Quits on Windows NT 4.0

• Microsoft Office 2000, used with:
  • Microsoft Windows NT 4.0
• Microsoft Word 2000
• Microsoft PowerPoint 2000
• Microsoft FrontPage 2000
• Microsoft Excel 2000
• Microsoft Access 2000
• Microsoft Outlook 2000

SYMPTOMS

When you start one of the Microsoft Office 2000 programs on a computer running Microsoft Windows NT, you may experience one of the following symptoms:

• The program starts and then immediately quits.


-or-


• You receive one of the following error messages and the program immediately quits:
  
  

• Required registry information is missing and this application cannot run. Please rerun setup to correct this problem.

• Cannot start Microsoft Outlook. Outlook cannot be configured because Administrator privileges are required for you to install some types of software on this computer. Before you can use Outlook, you must either log on to your computer as an Administrator and finish configuring Outlook, or ask your System Administrator to configure Outlook e-mail support for you.

• Error 1402. Could not open key:
  SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM Formats\MicrosoftllS. Verify that you have sufficient access to that key, or contact your support personnel.

CAUSE

This problem can occur on Windows NT 4.0 if you have permissions set in the Windows registry that prevent the necessary information from being written. The registry key in question is:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve the problem, please do the following:

1. Quit all Windows programs.



2. On the Start menu, click Run.



3. In the Open box, type Regedt32.exe and click OK.



4. Select the HKEY_LOCAL_MACHINE on Local Machine window.



5. Locate and select the following key:




\Software\Microsoft\Office

6. On the Security menu, click Permissions.


If the permissions on this key or its subkeys are such that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section of this article.

The following are the default registry permissions on this key:

Name                            Permissions
----------------------------------------------
Creator Owner                   Full Control
Everyone                        Special Access
<machine name>\Administrators   Full Control
System                          Full Control 

NOTE: The following items are all turned on for the Special Access permissions for the Everyone group:

Query Value
Set Value
Create Subkey
Enumerate Subkeys
Notify
Delete
Read Control

The permissions you set for this key and its subkeys will vary according to your own situation. If you want to confirm whether this is a permissions issue, change your permissions on the Office key to match those above.

NOTE: Make sure you select the Replace Permission on Existing Subkeys check box.


7. Click OK in the Registry Permissions dialog box.



8. On the Registry menu, click Exit.



9. Start one of the Office programs.

MORE INFORMATION

For more information about Office programs that quit immediately after starting, please click the article number below to view the article in the Microsoft Knowledge Base:

Q224432 OFF2000: Program Quits Immediately After Starting

Q200116 OFF2000: Troubleshooting Office Programs Under Windows NT 4.0

Additional query words: OFF2000 pid pidkey cdkey close closes closing quits

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb