OFF2000: Error Message: 'The installation package could not be opened.'
ID: Q236597
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The information in this article applies to:
SYMPTOMS
When you try to run Office Setup, one of the following error messages may appear:
This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.
-or-
This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.
CAUSE
One of the above error messages may appear if the locally cached Windows Installer package (*.msi) file is damaged or corrupted.
RESOLUTION
To resolve this problem, do the following:
If you already installed Office 2000:
- On the Start menu, click Run.
- In the Open box, type the following command line and click OK:
<path>\Setup.exe /fv Data1.msi
NOTE: <path> in the above command line is the path to your Office Setup files.
If you are trying to install Office 2000:
If Office 2000 is not yet installed on your computer, do not use the above steps to resolve this problem. Instead, do the following:
- Open the \Windows\Installer folder on your hard disk.
- Right-click any file with an .msi extension.
- Click Properties on the shortcut menu.
The Subject box on the Summary tab contains the name of the product that installed the .msi file.
- Repeat Steps 2-3 for each .msi file in the \Installer folder and delete the .msi file for the version of Office you are trying to install.
Additional query words:
prb OFF2000
Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb