OFF2000: Error 1904 During Office 2000 Setup

ID: Q237294

The information in this article applies to:
  • Microsoft Office 2000

SYMPTOMS


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When you try to install Office 2000, an error message similar to the following appears:
Error 1904. Module <path & file name> failed to register. HRESULT -2147024894. Contact your support personnel.
where "<path & file name>" is the specific file name with a complete path to the file.

Your options are to click Cancel, Retry, or Ignore. If you click Cancel, a message appears asking whether you would like to quit Setup. If you click Retry, the error message reappears. If you click Ignore, Setup continues.


CAUSE

This problem occurs when one of the following conditions is true:

  • The file is not installed correctly.


  • The file has become corrupted.


  • Other programs, including memory-resident and anti-virus programs, are running and using any version of the file.



WORKAROUND

Use one of the following workarounds appropriate for your situation.

Register the File Manually:

To re-register a specific file in the registry while in Windows, follow these steps:
  1. Click Start on the Windows taskbar.


  2. Click Run.


  3. In the Open box, type the following command, and then click OK:
    RegSvr32 <file name>
    where <file name> is the name of the file specified in Error 1904.


You should receive a message that the file is now correctly registered. If you receive a message that the file is not registered, try the other workarounds.

Clean-Start the Computer:

Make sure that there are no other programs running, especially anti-virus programs. Use Selective Startup to ensure that the computer is running as cleanly as possible.

For additional information about performing clean-start (clean-boot) troubleshooting, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q129260 Windows 95 Setup: Description and Troubleshooting Steps
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Rename the File(s)

Use Microsoft Windows Explorer to locate and rename the file, and then run Setup again.

Turn Off the CD-ROM Drive Cache

Try turning off the CD-ROM drive cache. This may make the drive more reliable, but it can reduce performance. To turn off the CD-ROM drive cache, follow these steps:
  1. Click Start, point to Settings, and click Control Panel.


  2. In Control Panel, double-click the System icon.


  3. Click the Performance tab and click File System.


  4. On the CD-ROM tab, click No Read-Ahead in the Optimize access pattern for list.


  5. Drag the Supplemental Cache Size slider to the left position (the Small setting), and then click OK.



REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup, click the link below:

Windows Installer Errors for Office 2000
For more articles with general information about how to troubleshoot Office errors, click the link below:
Troubleshooting Office 2000

Additional query words: OFF2000 dtir 1904Error

Keywords : kberrmsg kbdta xlwinsetup DTIR
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: November 24, 1999
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