OFF2000: TIFF Images Created in Kodak Imaging Do Not Open in Microsoft Office

ID: Q238249

The information in this article applies to:

Microsoft Office 2000 Premium
Microsoft Office 2000 Developer
Microsoft Office 97 for Windows
Microsoft Publisher versions 97, 98

SYMPTOMS

When you open a TIFF file in a Microsoft Office application, one of the following may occur:

In Microsoft Word, Microsoft PowerPoint, or Microsoft Excel, you may be prompted to select a file format for the TIFF file in the Convert File From window. Regardless of which selection you choose, the following error message appears:

An error occurred while importing this file. C:\<path>\<filename>.tif

-or-

If you are using Publisher, the following error message appears:

Publisher cannot convert this picture.

This is either because Publisher doesn't recognize the format of the picture you want to add or there was an error loading a graphic converter. Publisher has graphics converters that enable it to recognize most picture formats. Some of these converters may be missing. To install converters for word processors and graphics, please run Setup again. For information on running Setup. press F1 now.

Publisher cannot complete the operation.

-or-

If you are using Microsoft PhotoDraw, the following error message appears:

There may not be enough memory to complete this operation, or another problem may exist. Please save your work, restart Microsoft PhotoDraw, and try again.

-or-

Microsoft FrontPage 2000 imports the TIFF image as an off-white rectangle. FrontPage does not generate an error message, but the file is printed and appears as an off-white rectangle.

CAUSE

If you create or scan a picture into Kodak Imaging and then save the picture as a 24-bit True Color TIFF file with JPEG compression, the file does not open in any Microsoft Office application.

WORKAROUND

Perform the following workaround within Kodak Imaging.

The image must be scanned again and saved with LZW compression.

Alternatively, the color depth may be lowered to any of the other color settings on the Color tab of the Properties window located on the Page menu. (With any file open, click Page, and then click Properties.)

If an image has been saved as a 24-bit TIFF with JPEG compression, it needs to be scanned again. If you attempt to change the compression from JPEG to LZW from within Kodak Imaging, the file may become corrupted.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For more information about the types of compression supported by the TIFF file format, you can read the TIFF specifications released by the Adobe Developers Association at following ftp site:

ftp://ftp.adobe.com/pub/adobe/devrelations/devtechnotes/pdffiles/tiff6.pdf

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OFF2000 tiffim32.flt gray grey translate import corrupt

Keywords : kbgraphic kbinterop kbdta kburl
Version : WINDOWS:97,98
Platform : WINDOWS
Issue type : kbbug