OFF2000: Numbers in Quicken 98 Reports Appear with Spaces After Installing Office 2000

ID: Q238417

The information in this article applies to:
  • Microsoft Office 2000

SYMPTOMS

When you run Intuit Quicken 98 and generate an EasyAnswer Report, digits in the report may appear with large spaces between them. For example, if the report displays the following number

1234.56
it instead appears as the following:
1 2 3 4 . 5 6


CAUSE

This problem occurs if the following conditions are both true:

  • You install Microsoft Office 2000 on a computer on which Intuit Quicken 98 is already installed.


  • You generate an EasyAnswer Report in Quicken 98.


Specifically, the problem occurs because Microsoft Office 2000 installs a newer version of the Arial font (Arial.ttf), which is not fully compatible with Quicken 98.

NOTE: This problem does not occur if you install Quicken 98 for the first time after you install Microsoft Office 2000. Also, this problem does not occur in Quicken 99.


RESOLUTION

You can correct this problem by replacing the version of Arial.ttf included with Microsoft Office 2000 with a different version of Arial.ttf. To do this, follow these steps:

  1. On the Start menu, point to Settings, and click Control Panel. In Control Panel, double-click the Fonts icon.


  2. Using the right mouse button, drag the Arial font from the Fonts window to the desktop. On the shortcut menu, click Move Here.


  3. The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:
    Arial32.exe
    When prompted, save Arial32.exe in your Desktop folder.

    For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address
    http://www.microsoft.com/downloads/search.asp
    and then click How to use the Microsoft Download Center.


  4. After Arial32.exe is downloaded, double-click Arial32.exe. Click Yes to agree to the license agreement. Click OK after installation of the fonts is complete.


Your EasyAnswer Reports in Quicken 98 should now appear correctly.

If the previous steps do not resolve the problem, contact Intuit for more information about this problem. For information about how to contact Intuit, click the appropriate article number below to view the article in the Microsoft Knowledge Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


REFERENCES

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF2000

Keywords : kb3rdparty kbfile kbdta kbFont
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 8, 1999
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