OFF2000: Help Does Not Appear When Clicking Help Topic

ID: Q239913

The information in this article applies to:

Microsoft Office 2000
Microsoft Word 2000
Microsoft PowerPoint 2000
Microsoft FrontPage 2000
Microsoft Excel 2000
Microsoft Access 2000

SYMPTOMS

In any of the Microsoft Office 2000 programs, when you ask the Office Assistant for help, clicking any of the topics presented does not start Help.

CAUSE

This problem can occur when both of the following are true:

You have any type of toolbar, such as the Microsoft Office Shortcut Bar, docked on both the left and right sides of the screen.

You have both of these toolbars set to Auto Hide.

RESOLUTION

To work around this problem, follow these steps to turn off the Auto Hide feature of the toolbars:

Right-click the toolbar.

A shortcut menu appears.

If Auto Hide is selected (a check mark appears to the left), click it to turn off Auto Hide.

NOTE: The above steps are specific for the Microsoft Office Shortcut Bar and for toolbars provide by Microsoft Windows. Other toolbars that can be docked may have different steps to turn off Auto Hide.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about Help not appearing in the Microsoft Office 2000 programs, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q237355 OFF2000: Cannot Use Help or No Results Returned from Search

Q205499 OFF2000: Cannot View Help Topic

Additional query words: OFF2000 FP2000 WD2000 PPT2000 ACC2000 autohide auto-hide osb toolbar

Keywords : kbdta DTIR
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug