OFF2000: Setup Prompts for CD When CD Is in the Drive

ID: Q240324

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you attempt to use a feature set to Installed on First Use, or you add a feature in Maintenance Mode Setup, one of the following error messages may appear, even if the CD is in the drive:

Could not find: '<Office 2000 product>'. Please try another location.

-or-

Please insert the disk: <Office 2000 product>

-or-

The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

Insert the '<Office 2000 product>' disk and click OK.

In the above errors, <Office 2000 product> is the name of the specific Office product being used.

CAUSE

You may experience this problem if all of the following are true:

You installed Office from either a retail CD or an Administrative installation created using a retail CD.

You created an image of the Office files on another CD.

You are trying to use the CD you created in order to install some Office features.

NOTE: You also experience this problem if you installed Office using a CD you created and you are now using a retail CD.

RESOLUTION

Using a CD you created is not a supported way to install or maintain Office.

You Originally Installed Office with a CD You Created

If you installed Office with a CD you created and you are experiencing this problem because you are now using a retail CD, you need to uninstall Office and reinstall it using a retail CD. To do this, do the following steps:

If any of the above error messages is still displayed, click Cancel.

On the Start menu, point to Settings and then click Control Panel.

Double-click Add/Remove Programs.

Double-click the item for the Office 2000 product you installed.

Click Remove Office in the Microsoft Office 2000 Maintenance Mode dialog box.

Click Yes to confirm that you want to remove Office.

When the removal is finished, re-run Office Setup using a retail CD.

You Originally Installed from an Administrative Installation

If you originally installed Office from an Administrative installation on your network and you are using a CD you created, please do the following:

If any of the above error messages is still displayed, click Cancel.

Eject the CD you created.

Insert a retail CD for the same version of Office you have installed.

Repeat the operation that caused the Windows Installer to prompt you for a CD.

You Installed Office Using a Retail CD

If you installed Office using a retail CD and you are now using a CD you created, please do the following:

If any of the above error messages is still displayed, click Cancel.

Eject the CD you created.

Insert a retail CD for the same version of Office you have installed.

Repeat the operation that caused the Windows Installer to prompt you for a CD.

Additional query words: OFF2000 custom burn burned

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb