OFF2000: Problems with Millennium and Mystique Video Cards

• Microsoft Office 2000
• Microsoft Access 2000
• Microsoft Excel 2000
• Microsoft PowerPoint 2000
• Microsoft Word 2000

SYMPTOMS

When you use any of the programs listed at the beginning of this article, you may notice any of the following problems:

• When you attempt to start one of the programs, the following error message may appear:

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to either of the following appears:

  <Program> caused an invalid page fault in module MGAPDX64.DRV at <address>.

  -or-

  WINWORD caused a stack fault in module KERNEL32.DLL at 014f:bff725c5.




• When you open a file that contains drawing objects or AutoShapes, the following error message may appear:

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, one or more error messages similar to either of the following may appear:

  <Program> caused an invalid page fault in module NTDLL.DLL at <address>.

  -or-

  <Program> caused an invalid page fault in module GDI32.DLL at <address>.




• Buttons in the Office Assistant window appear as flat, white circles that are difficult to distinguish from the background of the window.



• When you print a document in Microsoft Word, characters may be missing from the printed output.



• White text with a black background is printed as a black box with a white box in the center.



• Under Microsoft Windows NT, when you change the color of the Office toolbar on the Office Shortcut Bar, the following error message appears:

  MSOFFICE.exe
  Access violation (0xc0000005), address 0x77f941eb

  The Office toolbar is then closed.



• When you scroll through the document in online layout view, the document background may not appear correctly.



• When you scroll through the document by using the up or down scroll arrows on the vertical scroll bar or by using the UP ARROW or DOWN ARROW keys on the keyboard, the following error message may appear:
  

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to the following appears:

  <Program> caused an invalid page fault in module MGAPDX64.DRV at <address>.

  
  NOTE: This problem is unlikely to occur when you use the PAGE UP, PAGE DOWN, CTRL+HOME, or CTRL+END keys. This problem happens only after you first start Word.



• Underlined text, borders, and gridlines may not print.



• When you try to connect to the Microsoft Network (MSN), the following error message may appear:
  
  

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to the following appears:

  MSNVIEWR caused an invalid page fault in module MGAPDX64.DRV




• Dialog boxes on drop-down menus may open slowly.



• Information typed in your document may not appear or may be missing.



• When working with footnotes in Microsoft Word, you may receive the following error message:
  
  

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to the following appears:
  

  Winword caused an invalid page fault in module WINWORD.EXE at 014F:5032C3C1




• When attempting to use Faxviewer from Winfax Pro ver 8.01, you may receive the following error message:
  
  

  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  If you click Details, an error message similar to either of the following may appear:

  FAXMNG32 caused an invalid page fault in module MGAPDX64.DRV.

  -or-

  WFVW32 caused GPF in module MGAPDX64.DRV.

CAUSE

These problems may occur if a Matrox Millennium or a Matrox Mystique video adapter is installed on your computer and any of the following conditions is true:

• You are using an outdated video driver.
  
  -or-



• The video adapter basic input/output system (BIOS) is out of date.
  
  -or-



• The color palette is set to 16 million, 65,000, or 32,000 colors.
  
  -or-



• You using a video resolution of 1024x768 and the Large Fonts setting.

RESOLUTION

To resolve this problem, use one of the following methods:

Change the Setting of the Video Driver's Hardware Acceleration

1. On the Start menu, point to Settings, and click Control Panel.



2. Double-click Display.



3. Click the Settings tab.



4. Click the Advanced button.



5. Click the Performance tab.



6. Set the Hardware acceleration to None.



7. Click OK



8. Click OK.

Download Updated Video Drivers and BIOS Files from the Matrox Web Site

Obtain Updated Video Drivers

http://www.matrox.com/mga/drivers/home.htm

Download Updated BIOS Files

http://www.matrox.com/mga/drivers/bios/home.htm

MORE INFORMATION

For information about how to contact Matrox Electronic Systems Inc., click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: OFF20 mgapdx64.drv mgs.sys actt win95 ierelease IE4 OFF2000

Keywords : kb3rdparty kbenv kbprint kbsetup kbdta offbinder offprint xlprint
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb