OFF2000: Error Message: "ProductCode Found in the CMW File Does Not Match..."

• Microsoft Office 2000

SYMPTOMS

If you click Next in the Open the CMW File dialog box of the Custom Maintenance Wizard (CMW), the following error message may appear:

The ProductCode found in the CMW file does not match the opened MSI file. Please try again.

CAUSE

This error message may appear if both of the following are true:

• You specified an existing .cmw file in the Open the CMW File dialog box of the Custom Maintenance Wizard.


-and-


• You specified an .msi file for an Office 2000 product that is different from the .msi file you specified when you originally created the .cmw file.

RESOLUTION

To resolve this problem, do the following:

1. Click Back in the Open the CMW File dialog box.



2. In the Open the MSI File dialog box, click Browse. Then locate and select the .msi file for the Office 2000 product you used when you created the existing .cmw file.


NOTE: If you used the Custom Maintenance Wizard on the same computer on which you created your existing .cmw file, click the list for Name and path of MSI file to open. The list will contain all the .msi files that were selected previously in the Custom Maintenance Wizard.


3. Click Next.



4. Click Open an existing CMW file in the Open the CMW File dialog box.



5. Click Browse. Then locate and select the .cmw file you want to use.


NOTE: If you click the Name and path of CMW file to open list, all .cmw files you created in the Custom Maintenance Wizard on your computer will be displayed.


6. Click Next.

MORE INFORMATION

The .cmw file created by the Custom Maintenance Wizard can only be used with the Office 2000 .msi file you used when you originally created the .cmw file. You will also encounter problems if you try to apply the .cmw file to an Office 2000 installation, and that version of Office is different from the version specified in the .cmw file.

For additional information about applying a .cmw file to the wrong Office 2000 product, click the article number below to view the article in the Microsoft Knowledge Base:

Q242311 OFF2000: Error Message: 'Product Is Not Installed on This Computer' Using Custom Maintenance Wizard

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb