OFF2000: Error in Programs Using Word 2000 with Norton AntiVirus 2000 Installed

ID: Q243579

The information in this article applies to:
  • Microsoft Office 2000
  • Microsoft Publisher 2000

SYMPTOMS

While using any Microsoft Office program, if you use a feature that requires functions of Microsoft Word 2000, you may experience one of the following symptoms:

  • When you attempt to insert a Microsoft Word 2000 object into a program, one of the following error messages may appear:
    Microsoft application can't start the application required to open this object. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?
    -or-
    Failed to create object. Make sure the application is entered in the system registry.
    -or-
    Cannot find the source program.
  • When you have Microsoft Word set as your e-mail editor and attempt to create a new message in Microsoft Outlook, you receive the following error message:
    Wordmail can't start error.
  • When you attempt to open or activate an Office 2000 Binder document that contains a Word 2000 document section, you receive the following error message:
    Office Binder cannot activate this section in the binder. Double-click on the icon above or click View Outside on the Section menu to work on the section outside the binder.
  • When you run the Microsoft Direct Mail Manager, you receive the following error message:
    An error occurred when attempting to initialize the connection to Microsoft Word 2000.
  • When you click New Letter to Contact from the Actions menu of a Contact window in Microsoft Outlook, you receive the following error message:
    Unable to start the Microsoft Word Letter Wizard.
  • When you attempt to edit text in Microsoft Publisher using the Edit Story in Microsoft Word command, you may receive the following error message:
    A Word Story Editing error occurred.

    Microsoft Word may be busy, or there may not be enough memory. Wait a moment for Microsoft Word to finish. If this doesn't correct the problem, try making more memory available by saving your work and closing other programs; then try again.
  • Microsoft Word stops responding when you click Options on the Tools menu.


  • Microsoft Word stops responding when you double-click a document from Windows Explorer to attempt to open the document.


  • If you are attempting to use Automation to control Word with the CreateObject function, you will receive the following error message when attempting to run the code:
    Run-time error '2147417846 (8001010a) Automation error.
Detect and Repair, or the reinstallation of Microsoft Office 2000 will not correct these errors. In addition, WinWord may be listed multiple times in your Close Programs window, even though Word is not open.


CAUSE

Among other causes, these behaviors may occur if Norton Antivirus 2000 is installed on your computer.


RESOLUTION

Unregister the Norton AntiVirus OfficeAV.DLL add-in:

  1. On the Start menu, click Run.


  2. In the Open box, type the following command, and then click OK:
    regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
    If the command is successful, you see the message: "DllUnregisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll succeeded."

    NOTE: If the command is unsuccessful, search the harddrive for the file. It is possible that the file is located in a different folder.




STATUS

This problem occurs when you use Microsoft Office version 2000 and Norton AntiVirus version 2000 v.6.0.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


MORE INFORMATION

The resolution described earlier disables the virus scanning plug-in that is installed during Norton AntiVirus 2000 setup. This plug-in functions to scan documents for macro-virus infections in Microsoft Office products. When this plug-in is disabled, Norton AntiVirus does not scan documents that are opened.

However, the Norton AntiVirus Auto-Protect feature should still provide ongoing protection by scanning any file that is run, downloaded, opened, created, or deleted. For more information about Norton Antivirus 2000, please refer to your product documentation.

Symantec has also documented various aspects of this issue in their online knowledge base. The following is a partial list of articles in the Symantec database that address this issue:

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: direct mail hang respond outlook excel Norton SystemWorks 3.0

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: December 17, 1999
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