OFF2000: Setup Requires Disk Space on Installation Source

ID: Q243906

The information in this article applies to:

Microsoft Office 2000
Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

When you run Setup for Microsoft Office, the Microsoft Office 2000 Installation Location dialog box might show required space for your CD-ROM drive. For example, the entry for your CD-ROM drive might show the following values:


   Volume        Disk Size   Available    Required   Difference
   ------------------------------------------------------------

   F:             505MB         0KB        2994KB     -2994KB

This dialog box may appear just after the Calculate Disk Space Requirements dialog box is displayed.

If you click Next in this dialog box and then click Install Now in the Microsoft Office 2000: Ready to Install dialog box, the Insufficient Disk Space dialog box is displayed with values similar to the following:


   Volume        Disk Size   Available    Required   Difference
   ------------------------------------------------------------

   F:             505MB         0KB        2994KB     -2994KB

NOTE: If you create a verbose log file for the Setup process, you may find lines similar to the following.

Property(C): TempFolder = F:\

Property(C): CURRENTDIRECTORY = F:\

In these two log file entries, F:\ is pointing to the root of the CD-ROM drive.

CAUSE

This problem may occur if your TEMP and TMP environment variables do not exist, or are pointing to invalid directories. To verify whether or not these variables exist, or whether they are pointing to invalid directories, follow these steps:

On the Start menu, point to Programs, and then click MS-DOS Prompt.

At the command prompt, type SET and press ENTER.

All of the environment variables are displayed.

To close the command prompt, type Exit and then press ENTER.

RESOLUTION

To resolve this problem, follow these steps:

On the Start menu, click Run.

In the Open box, type Sysedit and click OK.

In the window for AUTOEXEC.BAT, search the Autoexec.bat file for TEMP and TMP. Change each of these lines so that they point to valid folders. For example, you might use:

set temp=c:\windows\temp
set tmp=c:\windows\temp

On the File menu, click Save.

On the File menu, click Exit.

Restart your computer.

Rerun Office Setup.

MORE INFORMATION

If you are running Setup from a network location, you may experience similar errors if your TMP and TEMP environment variables do not exist. In this situation, you do not see the first dialog box listed in the "Symptoms" section of this article. You do however see the Insufficient Disk Space dialog box displayed with values similar to the following:


   Volume           Disk Size   Available    Required   Difference
   ---------------------------------------------------------------

   \\server\share     2047MB       0KB        2994KB     -2994KB

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q237957 OFF2000: How to Use a Log File to Troubleshoot Setup Problems

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000,95
Platform : WINDOWS
Issue type : kbbug