OFF2000: Error Message: "The Feature You Are Trying to Use Is on a CD-ROM or Other Removable Disk..."

ID: Q244021

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you use a feature that is set to Installed on First Use or you try to change the installation state of some features in the Microsoft Office 2000: Update Features dialog box, the following error message may appear:

The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the '<Office 2000 product>' disk and click OK.

In the above message, <Office 2000 product> is the name of the specific Office product being used.

When you insert your Office CD and click OK to the above message, the following error message may appear:

Could not find '<Office 2000 Product>'. Please try another location.

CAUSE

The above problem may occur if both of the following are true:

You are using the Academic Version of Office 2000 that was preinstalled on your computer by the manufacturer.

You are using a computer manufactured by Dell Computer Corporation.

The version of Office 2000 that was preinstalled on your computer is different from the version on the CD you are using.

RESOLUTION

To resolve this issue, please contact Dell technical support, using the phone number provided with your computer system.

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb