OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in" in Open Dialog Box

• Microsoft Office 2000
• Microsoft Access 2000
• Microsoft Excel 2000
• Microsoft PowerPoint 2000
• Microsoft Word 2000
• Microsoft FrontPage 2000

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**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
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SYMPTOMS

When you click Open or Save on the File menu for any of the programs listed at the beginning of this article and click the Look in list, the following error message may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0.

CAUSE

This problem may occur if an invalid File Transfer Protocol (FTP) site is included in the Look in list.

WORKAROUND

To work around this problem, remove the invalid FTP site from the list. To do this, you must edit the Windows registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To remove the FTP site, follow these steps:

1. Quit all running programs.



2. Click the Windows Start button, and then click Run.



3. In the Open box, type regedit and then click OK.



4. Go to the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Internet \FTP Sites

   
   NOTE: The Status bar displays the following:
   

   My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office \9.0\Common\Internet\FTP Sites




5. Select the FTP Sites folder, go to the Registry menu, and click Export Registry File. Provide a name for the export file, and save it to the desktop.
   
   NOTE: This step creates a backup of the key so that you can restore the key if necessary. To restore the key, double-click the file after you complete these steps. You can delete this file from the desktop after you are satisfied that the issue is resolved (after you complete these steps).
   
   Any folders that exist within the FTP Sites folder are the site addresses (for example, the first folder is labeled Site_0).



6. Delete these folders by selecting each folder and clicking Delete on the Edit menu. Click Yes if you are prompted to confirm the deletion.



7. Close the Registry Editor.

MORE INFORMATION

To add a valid FTP site to the Look in list in the Save As or Open dialog box, follow these steps:

1. On the File menu, click Open.



2. Click the Look in list.



3. Scroll down to the bottom of the list and click Add/Modify FTP Locations.



4. A dialog box that allows you to add new FTP sites appears. Type the FTP address and click Add. Then click OK.

Q161437 OFF97: Error Message "Cannot connect to the FTP server" When You Access an FTP Site

REFERENCES

For more information about opening a file on an FTP site, click Microsoft Excel Help on the Help menu, type ftp, opening files in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Additional query words:

Keywords : kberrmsg kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb