OFF2000: Error 1324 When Running Setup on Windows NT 4.0
ID: Q247366
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The information in this article applies to:
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Microsoft Office 2000, on platform(s):
SYMPTOMS
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** - WARNING - **
** THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN **
** CONFIRMED OR TESTED BY MICROSOFT. USE ONLY **
** WITH DISCRETION. **
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When you run Setup for Microsoft Office 2000, the following error message may appear:
Installing this product requires the Windows Installer. An error occurred when installing or upgrading the Windows Installer.
Also, when you run Instmsi.exe to install the Windows Installer, the following error message may appear:
Error 1324. The folder path System32/ contains an invalid character.
CAUSE
These error messages may appear if all of the following are true:
- You are using Microsoft Windows NT 4.0.
-and-
- You have a program called "Windows on Wall Street" installed.
-and-
- Your profile contains a slash (/) character in the name (for example, Jones/Smith).
NOTE: You should not be able to create a user name with a forward slash (/), because Windows cannot create a folder in the Winnt\Profiles folder (the forward slash is not a valid character for a folder name). Therefore, this may be an indication that the profile is damaged.
WORKAROUND
If the profile under which you are logged on is corrupted, you may be able to run Setup under a different user profile. If you log on under a different profile and you can install Office, you may need to delete and recreate the problematic profile. Otherwise, you may encounter the same problem when you try to install Office when logged back on under that profile.
Please consult your Microsoft Windows NT 4.0 documentation for more information about user profiles.
Additional query words:
OFF2000
Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb