OFF97: Can't Change Assistant When Free Disk Space is Low

ID: Q157955

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Excel 97 for Windows
Microsoft Word 97 for Windows
Microsoft Access 97
Microsoft PowerPoint 97 For Windows
Microsoft Office Binder 97

SYMPTOMS

In the Microsoft Office 97 programs listed above, when you choose a different Office Assistant, the Office Assistant may be unchanged and you do not receive a warning or error message.

CAUSE

This will occur if your hard disk has less than 2 MB of free disk space available when you try to choose a different Office Assistant.

RESOLUTION

To prevent this problem from occurring, you should keep at least 10 MB of free disk space on your hard disk, if possible.

Note: When you run Microsoft Office 97 programs with less than 10 MB of free disk space, you may encounter other types of problems, in addition to this one.

STATUS

This behavior is by design of the programs included with Microsoft Office 97.

MORE INFORMATION

To choose a different Office Assistant:

Right-click on the Office Assistant window. Click "Choose Assistant" on the shortcut menu.

Click the Gallery tab.

Using the Back and Next buttons, scroll through the list of assistants until you see the one you want to use.

Click OK.

When you click OK, the Office Assistant actor (.act) file is copied from your Microsoft Office 97 disc or your network server to your hard disk. Actor files can be quite large, up to 2 MB or more in size. If there is not enough room on your hard disk to contain the new actor file, the file is not copied, and you do not receive any error messages.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q155143 OFF97: One Assistant Character Installed With Complete Setup

Additional query words: 8.00 OFF97 XL97 WORD97 ACC97 PPT97

Keywords : xlui offassist offhelp xlhelp
Version : WINDOWS:97
Platform : WINDOWS
Issue type :