OFF97: First Aid 97 Causes Invalid Page Fault

ID: Q162398

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Excel 97 for Windows
Microsoft Word 97 for Windows
Microsoft PowerPoint 97 For Windows
Microsoft Access 97
Microsoft Office Binder 97
Microsoft FrontPage 97 for Windows
Microsoft Greetings Workshop, versions 1.0, 1.0a, 2.0
Microsoft Picture It!, versions 1.0, 2.0
Microsoft Outlook 97
Microsoft Creative Writer for Windows, version 2.0
Microsoft Project for Windows
Microsoft FrontPage 98 for Windows
Microsoft Publisher 98

SYMPTOMS

When you start any of the programs listed at the beginning of this article, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to any of the following:

<Program> caused an invalid page fault in module GDI32.DLL at 0137:BFF3191C.

-or-

<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF3191C.

-or-

<Program> caused an access violation fault in module GDI32.DLL at 0137:BFF3191C.

-or-

<Program> caused an access violation fault in module SIWDLL32.DLL.

-or-

<Program> caused an invalid page fault in module QD98.DLL.

CAUSE

These problems may occur if CyberMedia First Aid 97, build 400, is installed on your computer.

WORKAROUND

To prevent these problems from occurring, obtain and install an updated version of First Aid 97 from CyberMedia.

Method 1: If You Have Internet Access

You can obtain the update from CyberMedia at the following Web address:

http://www.cybermedia.com/products/firstaid/update97.html

When you open this page, click the link labeled "Update First Aid 97" (revised 1/16/97 or later). In the Internet Explorer dialog box, click "Save it to disk," and then click OK. Save the file to the Windows\Desktop folder on your computer.

To run the file after it has been downloaded, double-click its icon on the desktop.

Method 2: If You Do Not Have Internet Access

If you do not have Internet access, contact CyberMedia Technical Support at (310) 581-4700, ask for Customer Service, and request a copy of the First Aid 97 update disk. When you receive the disk, install the update using the instructions provided by CyberMedia.

NOTE: Microsoft does not provide support for either of these procedures. If you require assistance, contact CyberMedia.

For information about how to contact CyberMedia, query in the Knowledge Base for the following article:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

MORE INFORMATION

First Aid 97 is a utility package designed for use with Microsoft Windows 95. It provides such functionality as the ability to give your computer a "physical", prevent general protection faults and invalid page faults, and other functionality.

As of April 1997, there are four builds (versions) of First Aid 97: 400, 401, 402, and 403. To determine what build of First Aid 97 you have, follow these steps:

Insert the First Aid 97 compact disc (CD) into the CD-ROM drive on your computer.

When the CyberMedia First Aid 97 Setup dialog box appears, click "Explore this CD."

On the View menu in Windows Explorer, click Details.

Locate the file Setup.exe. Look at the date and time in the Modified column.

The time in the Modified column tells you what build of First Aid 97 your CD contains. The times and their associated build numbers are listed in the following table.


   Time      Build
   ---------------

   4:00 AM     400
   4:01 AM     401
   4:02 AM     402
   4:03 AM     403

If the build is 400, and you have not obtained any updates from CyberMedia, obtain an update from them using either of the methods shown in the "Workaround" section of this article.

First Aid 97 is manufactured by CyberMedia, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF97 XL97 WORD97 ACC97 PPT97 excel.exe winword.exe msaccess.exe powerpnt.exe binder.exe msoffice.exe outlook.exe greetingsw pictureit 014f:bff3191c boot launch OL97 IPF Kernel32 Gdi32 014f:bff857e7 mspub pub98 mspub.exe prj98

Keywords : kb3rdparty kberrmsg kbsetup kbdta
Version : WINDOWS:1.0,1.0a,2.0,97
Platform : WINDOWS
Issue type : kbprb