The information in this article applies to:
SYMPTOMSWindows 95When you install Microsoft Office 97 under Microsoft Windows 95, you may receive the following messageand the following error message may appear: -or- NOTE: The memory address in this error message may vary. Windows NTWhen you install Microsoft Office 97 under Microsoft Windows NT, the Setup program may quit and no error messages appear.CAUSEUnder Microsoft Windows 95, this problem may occur if all of the following conditions are true:
WORKAROUNDIf you receive the error messages in the "Symptoms" section of this article, quit the Setup program and restart Windows. After you restart the computer, reinstall Microsoft Office 97. However, before you reinstall Office 97, remove or alter the way CleanSweep operates. To do this, use one of the following appropriate methods. Method 1: Remove CleanSweep 3.0After you remove CleanSweep, you can install Microsoft Office 97 successfully. To remove CleanSweep, use the following steps:
Method 2: Use CleanSweep to Automatically Monitor the InstallationNOTE: Use this method only if you are using Windows 95.When you use this method, CleanSweep automatically monitors the installation of Office 97. You do not manually start the CleanSweep installation log. See the CleanSweep documentation for instructions about using the automatic monitor option. Method 3: Disable the CleanSweep MonitorNOTE: Use this method only if you are using Windows 95.Before you start the Microsoft Office 97 Setup program, quit CleanSweep. Then, disable the CleanSweep monitor option. To do this, use the following steps:
Method 4: Remove the Update-It Program from the StartUp MenuNOTE: Use this method if you receive the error message that refers to UPDATEIT.EXE.By removing the Update-It program from the StartUp menu, you may be able to resolve the problem. When you remove the program from the StartUp menu, it no longer starts when Windows starts. To remove the program from the StartUp menu, use the following steps:
CleanSweep 3.0 is manufactured by Quarterdeck Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For information about how to contact Quarterdeck Corporation, query in the Knowledge Base for one of the following articles: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Additional query words: 97 8.00 OFF97 offset csinsm32 csusm32 clean sweep 95 install monitor usage IPF offlocal
Keywords : kb3rdparty kbsetup offwinsetup |
Last Reviewed: September 17, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |