OFF97: "Error Reading CD-ROM"/Blue Screen During Setup
ID: Q163125
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The information in this article applies to:
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Microsoft Office 97 for Windows
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Microsoft Windows 95
SYMPTOMS
When you run the Microsoft Office 97 Setup program, the screen turns blue
and you receive an error message similar to the following:
Error Reading CD-ROM in Drive D:
Please Insert CD-ROM OFFICE97PRO
With Serial Number FC09-7628 in Drive D:
If the CD-ROM is still in the drive, it may require cleaning.
Press ENTER for OK or ESC to Cancel: OK
CAUSE
This problem may occur if all of the following conditions are true:
- You are installing an upgrade version (as opposed to a retail version)
of Microsoft Office 97 on a computer running Microsoft Windows 95.
-and-
- The Setup program was unable to locate any qualifying products on your
computer's hard disk. As a result, you received a dialog box containing
the following message:
Upgrade Check - Hard Disk Search Failed
Setup has searched your hard disk, and cannot find any of the
qualifying products listed on the Microsoft Office 97 box.
-and-
- You then removed the Microsoft Office 97 compact disc from the CD-ROM
drive and inserted the compact disc for a qualifying product (Microsoft
Office 7.0, for example).
Note that the problem only occurs if you remove the Microsoft Office 97
compact disc from the CD-ROM drive.
RESOLUTIONTurn Off Auto Insert Notification
To prevent this problem from occurring, turn off the Auto Insert
Notification feature for the CD-ROM drive before you run Microsoft Office
97 Setup. To do this:
- On your desktop, using the right mouse button (right-click), click
My Computer. On the shortcut menu, click Properties.
- In the System Properties dialog box, click the Device Manager tab.
- In the list of devices, click the plus sign (+) to the left of
CDROM. Then, click the first CD-ROM drive listed immediately below
CDROM. Click Properties.
- Click the Settings tab.
- Under Options, click to clear the Auto Insert Notification
check box.
- Click OK. Then, click OK again.
- When you are prompted to restart your computer, click Yes.
Run Microsoft Office 97 Setup
After your computer restarts, run the Microsoft Office 97 Setup program.
If you receive the "Upgrade Check - Hard Disk Search Failed" dialog box,
perform the following steps:
- Remove the Microsoft Office 97 compact disc from the CD-ROM drive, and
insert the qualifying product's compact disc.
- Click Locate.
- In the Locate Directory dialog box, switch to the CD-ROM drive,
and click OK.
- When the Microsoft Office 97 Setup dialog box appears, remove the
qualifying product's compact disc from the CD-ROM drive, and insert the
Microsoft Office 97 compact disc.
- Click OK.
Reset Auto Insert Notification
After Microsoft Office 97 Setup is complete, you may want to reset the Auto
Insert Notification feature for the CD-ROM drive. To do this, follow the
same steps shown in the "Turn Office Auto Insert Notification" section, but
click to select the Auto Insert Notification check box in step 5.
STATUS
This behavior is by design of the Auto Insert Notification feature in
Microsoft Windows 95.
NOTE: This problem has not been observed to occur in Microsoft Windows NT,
versions 3.51 and 4.0.
MORE INFORMATION
When you place a compact disc in the CD-ROM drive while running Microsoft
Windows 95, the Auto Insert Notification feature checks the compact disc
for an Autorun.inf file. If Windows 95 finds the Autorun.inf file on the
compact disc, programs listed in that file run automatically.
This may cause problems if you remove the Microsoft Office 97 compact disc
during the Office 97 Setup, and insert a different compact disc into the
CD-
ROM drive. The problems may occur because the Microsoft Office 97 Setup
program is unable to read its own Setup.exe file from the newly inserted
compact disc.
Additional query words:
97 OFF97 OFFICE97STD
Keywords : offwinsetup offupgrade
Version : WINDOWS:97
Platform : WINDOWS
Issue type :
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