OFF97: Error Inserting Object on Certain Hitachi Computers

ID: Q166134

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Word 97 for Windows
Microsoft Excel 97 for Windows
Microsoft PowerPoint 97 For Windows

SYMPTOMS

When you attempt to insert an object in any of the products listed at the beginning of this article, you may receive the following error message

<Program> caused an invalid page fault in module OLE32.DLL at
<Memory Offset>.

where <Program> is the name of the program that you are running and <Memory Offset> is the memory location where the problem occurred. Note that the memory offset may vary each time you receive the error message.

CAUSE

This problem occurs if you are running Microsoft Office 97 on a Hitachi Mx150 or Mx166 computer.

STATUS

Hitachi America has confirmed this to be a problem when you use the Hitachi Mx150 and Mx166 computer models. Contact Hitachi for possible fixes or workarounds.

MORE INFORMATION

The Hitachi Mx150 and Mx166 computer models are manufactured by Hitachi America, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact Hitachi America, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: unrecoverable application actt

Keywords : kb3rdparty kberrmsg
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb