OFF97: How to Obtain and Install MS Office 97 SR-1

ID: Q172475

The information in this article applies to:
  • Microsoft Office 97 for Windows, Service Release 1 (SR-1)

SUMMARY

Microsoft Office 97 SR-1 includes a number of updates for each program in Microsoft Office 97. This article contains information about obtaining and installing Office 97 SR-1.

NOTE: After you install SR-1, you can also install the Microsoft Office 97 SR-2 Patch, which contains additional fixes. The SR-2 Patch requires that you first install SR-1. For more information about Microsoft Office 97 Service Release 2 (SR-2), please click the article number below to view the article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2


MORE INFORMATION

The SR-1 Patch is available on the Microsoft World Wide Web site at

http://officeupdate.microsoft.com/articles/sr1fact.htm
on compact disc, and on floppy disks. When you run the patch, you update an existing installation of Office 97.

Important Note to OEM Customers

If you have an OEM (Original Equipment Manufacturer) copy of Microsoft Office 97, you cannot order disks from the Microsoft Order Desk or from the Microsoft Web site. However, you can download the patch from the Microsoft Web site or contact your OEM to see if they have Microsoft Office 97 SR-1.

To determine if you have an OEM copy of Microsoft Office 97, start any of the programs included in Microsoft Office 97 and click About on the Help menu in the program. If the Product ID (PID) includes the letters "OEM," you cannot order Microsoft Office 97 SR-1 floppy disks or compact discs from Microsoft.

Items shown below that are NOT available to customers with OEM copies of Microsoft Office 97 are marked with an asterisk in parentheses (*).

Limitations of Updating Office 97 with the Patch

You can use the downloadable patch to update configurations installed from the following sources:
  • Microsoft Office 97 Professional Edition for Windows (compact disc and floppy disks)


  • Microsoft Office 97 Standard Edition for Windows (compact disc and floppy disks)


  • Microsoft Office 97 Small Business Edition for Windows (compact disc and floppy disks)

  • Microsoft Excel 97 for Windows (compact disc and floppy disks)


  • Microsoft Word 97 for Windows (compact disc and floppy disks)


  • Microsoft PowerPoint 97 for Windows (compact disc and floppy disks)


  • Microsoft Access 97 (compact disc and floppy disks)


  • Microsoft Outlook (compact disc and floppy disks)
You cannot use the patch to update the following installations of Office 97:
  • Administrative installations

    To update an administrative installation, you must create a new administrative installation point by using the SR-2 Replacement CD. When you run Setup from this version of Office, use the /a switch with the Setup command again, for example, type the following:
    setup /a
  • Run From CD-ROM installations

    To prevent problems that may occur because of mismatched dynamic link library (DLL) files, you cannot use the patch to update a Run From CD installation. If you attempt to update this kind of installation by using the patch, the following error message appears:
    Microsoft Office 97 SR-1 has detected that office is running from a CDROM drive...cannot continue.
  • Run From Network Server installations

    Because you cannot use the patch to update an administrative installation, you cannot update a Run From Network Server installation. If you attempt to update this kind of installation by using the patch, the following error message appears:
    You are running from a network drive. SR-1 Patch does not support this... aborting.
  • Installations in which shared programs are stored on a network server

    You cannot use the patch to update a post-administrative installation in which you installed Office 97 from a network server, and the shared programs run from the network server. However, you can use the patch to update this kind of installation if the shared programs run on the local computer.
NOTE: When you use the patch, the updating process may not be completed on computers running some configurations of Microsoft Windows NT 4.0. For the patch to work successfully, Service Pack 2 or later must be installed on a computer running Windows NT 4.0. In addition, if NT File System (NTFS) is being used, the user must have administrative privileges to the computer.

Obtaining the Office 97 SR-1 Patch

To obtain the SR-1 Patch, use any of the following methods:
  • Download the SR-1 Patch from the Microsoft Web site. To download the patch, follow these steps:


    1. Use a Web browser to go to the following Microsoft Web site:


      2. http://officeupdate.microsoft.com/articles/sr1fact.htm
    2. Click How to Get SR-1. Click Download SR-1 Now.


    3. Click Download Now.

      Locations from which you can download the patch are listed on the page that appears.


    4. Select a location by clicking the Sr1off97.exe link next to the location.


    5. When you are prompted to open or save the file you are downloading, click Save it to disk, and then save the file in a folder on the hard disk.


  • Order the SR-1 Patch from the Microsoft Web Site (*)

    You can order the SR-1 Patch on compact disc or on 3.5-inch disks on the Microsoft Web site. Note that you will be required to provide your Product ID (PID) number, which can be found in the About box (click About on the Help menu) in your current Office 97 program.

    To order the SR-1 Patch on the Web, use a Web browser to go to the following Microsoft Web site:


    • http://officeupdate.microsoft.com/articles/sr1fact.htm
    Click How to Get SR-1. Click Order SR-1 on CD. Follow the instructions on the screen.

  • Order the SR-1 Patch on compact disc or on floppy disk by calling the Supplemental Part Order Center at (800)-370-9272. (*)


Installing the SR-1 Patch

To install the patch, follow these steps:
  1. Start the patch by double-clicking Sr1off97.exe in Windows Explorer or File Manager.

    After you start the patch, the License Agreement dialog box appears.


  2. Read the agreement and click Yes to start the next stage of the patching process. Clicking No ends the patching process.

    After the patch files are copied, a dialog box appears with a welcome message and an outline of the system requirements for running the patch.


  3. Click Continue to allow the patching process to proceed.

    A dialog box indicates that Setup is preparing to begin the patching process.

    After a few moments, a list of the installed components that can be updated appears in a dialog box. The dialog box also lists items that are already updated or items that the patch cannot update.


  4. Click Continue to begin the updating process.

    A status dialog box keeps you updated on the progress of the patch.

    At the conclusion of the patching process, a dialog box appears and prompts you to restart the computer.


  5. Click Yes to restart the computer and complete the patching process.



REFERENCES

For additional information about problems you may encounter installing SR-1, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q184083 OFF97: SR-1 Patch May Not Work Under Microsoft Windows 98

Q173990 OFF97: Troubleshooting the Microsoft Office 97 SR-1 Patch

Additional query words: sp-1 pack sr1 sp1 sbe off97

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type :


Last Reviewed: September 28, 1999
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