OFF97: Support Files Are Not Updated If Project 98 Is Installed

ID: Q177833

The information in this article applies to:
  • Microsoft Office 97 for Windows, Service Release 1 (SR-1)
  • Microsoft Project 98 for Windows

SYMPTOMS

When you install the Microsoft Office 97 SR-1 Patch, you may receive the following error message:

The Microsoft Office 97 SR-1 Patch has reviewed the following installed Microsoft Office applications on this machine. If an application has been updated or is a newer version, the patch will not update that application.
The "Applications that will not be updated" box contains the following item:
Microsoft Office 97 Support Files


CAUSE

This problem occurs if you previously installed Microsoft Project 98 for Windows on your computer.

Specifically, the problem occurs because Microsoft Project 98 for Windows includes newer versions of the following Microsoft Office 97 Support Files:

Mso97.dll
Mso7enu.dll
Because the files are newer than the files that are included in Microsoft Office 97 for Windows, they cannot be updated by the SR-1 Patch.

NOTE: If you install Microsoft Project 98 for Windows AFTER you install the Microsoft Office 97 SR-1 Patch, you do not receive these error messages.


WORKAROUND

If You Previously Installed the Patch

If you previously installed the SR-1 Patch, use the solution in the Resolution" section of the following article in the Microsoft Knowledge Base:
Q173711 OFF97: Buttons in Close Dialog Incorrect After Upgrading to SR-1

If You Did Not Install the Patch

If you did not previously install the patch or if you clicked Exit Patch when the message appeared, use either of the following methods to update Microsoft Office 97:

Method 1

  1. If the SR-1 Patch is running, exit the patch.


  2. Press CTRL+ALT+DELETE to display the Close Program dialog box. If OSA appears in the list, select it, and then click End Task.


  3. Press CTRL+ALT+DELETE to display the Close Program dialog box. If Findfast appears in the list, select it, and then click End Task.

    If another dialog box appears, click End Task.


  4. Insert the Microsoft Office 97 compact disc into your CD-ROM drive. Use Microsoft Windows Explorer to open the following folder on the CD-ROM drive
    <Drive>:\Office
    where <Drive> is the drive letter for your CD-ROM drive. For example, if your CD-ROM drive letter is D, open the following folder:
    D:\Office


  5. On the View menu, click Options. Click the View tab. Click Show All Files and click OK.


  6. Right-click the Mso97.dll file. On the shortcut menu, click Copy.


  7. Use Windows Explorer to open the following folder on your hard disk:
    C:\Program Files\Microsoft Office\Office


  8. On the Edit menu, click Paste.


  9. Repeat steps 4 through 8. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.


  10. After you copy Mso97.dll and Mso7enu.dll to your hard disk, run the Microsoft Office 97 SR-1 Patch.

    The patch should indicate that the Microsoft Office 97 Support Files will be updated.


  11. After the SR-1 Patch is finished, repeat steps 2 through 9. However, in step 4, insert the Microsoft Project 98 compact disc instead of the Microsoft Office 97 compact disc.


Method 2

Instead of using the SR-1 Patch, upgrade your version of Microsoft Office 97 by obtaining and installing the Microsoft Office 97 SR-2 Replacement CD. The SR-2 Replacement CD contains a complete, updated version of Microsoft Office 97. If you install Office from this compact disc, installing the SR-1 Patch is not necessary.

You can obtain the Microsoft Office 97 SR-2 Replacement CD on compact disc by contacting the Microsoft Order Desk at (800) 360-7561 or by contacting Microsoft Technical Support. Outside the United States and Canada, contact your local Microsoft subsidiary for information about the Microsoft Office 97 SR-2 Replacement CD.

For more information on Microsoft Office 97 Service Release 2 (SR-2), please see the following article in the Microsoft Knowledge Base:
Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The Microsoft Office 97 SR-1 Patch determines if specific files must be updated. Because the Mso97.dll and Mso7enu.dll files that are included in Microsoft Project 98 for Windows are newer than the Mso97.dll and Mso7enu.dll files included in Microsoft Office 97 for Windows, the SR-1 Patch cannot update the newer files.

This behavior may cause problems when you run any of the programs included in Microsoft Office 97 for Windows or when you run Microsoft Project 98 for Windows.

If you use Method 1, the SR-1 Patch is installed correctly, and the Mso97.dll and Mso7enu.dll files included in Microsoft Project 98 for Windows work correctly with the programs included in Microsoft Office 97.

For more information about related problems, please see the following article in the Microsoft Knowledge Base:

Q173711 OFF97: Buttons in Close Dialog Incorrect After Upgrading to SR-1

Additional query words: OFF97 sr1 patched

Keywords : kberrmsg kbsetup offwinsetup offupgrade
Version : WINDOWS:97,98
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: July 16, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.