OFF97: Cannot View Preview Picture on File Created on Macintosh

ID: Q189124

The information in this article applies to:
  • Microsoft Word 97 for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft PowerPoint 97 For Windows

SYMPTOMS

When you click Preview in the Open dialog box, you may receive the following message:

Preview not available.
The preview picture that has been saved with the file is not displayed.


CAUSE

This problem occurs when one of the following conditions is true:

  • You used a Microsoft Office 98 Macintosh Edition program to create your file.

    -or-


  • You used a Microsoft Office 4.2.x for the Macintosh program to create your file.



WORKAROUND

To work around the problem, open and resave the file. A preview picture that is viewable in an Office 97 program will be saved in the file.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF97 XL97 WD97 PP97 thumbnail

Keywords : kbdta xlloadsave xlui
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: June 18, 1999
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