OFF97: Kernel32.dll Error Installing Products with DMA Enabled

• Microsoft Office 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft PowerPoint 97 For Windows
• Microsoft Word 97 for Windows
• Microsoft Project for Windows
• Microsoft Works for Windows, versions 4.0, 4.0a, 4.5a
• Microsoft Office 97 Small Business Edition for Windows

SYMPTOMS

When installing any of the products listed at the beginning of this article on Microsoft Windows 98, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

ACMSETUP caused an invalid page fault in module KERNEL32.DLL at 0177:bff7be97.

CAUSE

This problem may occur when the following conditions are true:

• You are using Microsoft Windows 98.
  
  -and-



• You have your CD-ROM drive configured to use Direct Memory Access (DMA) in the Windows 98 Device Manager.

WORKAROUND

To work around this problem, follow these steps.

Disable DMA for the CD-ROM

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click the System icon, and then click the Device Manager tab.



3. Select View Devices By Type and click the plus sign to the left of CDROM.



4. Click the CD-ROM drive you want to change, and then click Properties.



5. In the CD-ROM Drive Properties dialog box, click the Settings tab.



6. In Settings, clear the DMA check box. Click OK.



7. Close the System Properties window, restart the computer, and then try installing one of the products listed at the beginning of this article to ensure that the error does not appear.

Disable DMA for the Disk drive(s)

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click the System icon, and then click the Device Manager tab.



3. Select View Devices By Type and click the plus sign to the left of Disk drives.



4. Click the disk drive you want to change, and then click Properties.



5. In the Disk Drive Properties dialog box, click the Settings tab.



6. In Settings, clear the DMA check box. Click OK.



7. Repeat steps 4 through 6 for each disk drive.

Delete Product Folder and Reinstall

1. Delete the folder created during the installation of the product that you would like to install. For instance, if you were installing Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft Office folder.



2. Restart Windows 98. On the Windows Start menu, click Shutdown. Select Restart, and click OK.



3. Install one of the products listed at the beginning of this article.

MORE INFORMATION

As of August 15th 1998, Dell technical support began shipping a replacement part for laptop-based Toshiba 24x CD-ROM drives in the Dell Inspiron 3200 to fix a problem that can cause the "Kernel32" symptoms described in the "Symptoms" section of this article. Contact Dell technical support if you have any questions regarding this.

For information about how to contact Dell, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Q190517 Troubleshooting Office Kernel32.dll Errors Under Windows 98

Q188195 Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting

Q189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Additional query words: OFF97 sbe kernel32 kernel 32 ipf application error

Keywords : kbdta
Version : WINDOWS:97; WINDOWS|MACINTOS:4.0,4.0a,4.5a
Platform : WINDOWS WINDOWS|MACINTOS
Issue type : kbprb