OFF97: SR-2 Patch Fails Even Though SR-1 Has Been Installed

• Microsoft Office 97 for Windows, Service Release 2 (SR-2)

http://officeupdate.microsoft.com/articles/sr2fact.htm

Q192874 OFF97: An Overview of Microsoft Office 97 SR-2

Q194377 OFF97: Overview of the Updated Microsoft Office 97 SR-2 Patch

SYMPTOMS

When you install the Microsoft Office 97 SR-2 Patch, you may receive the following error message:

Microsoft Office 97 SR-2
Microsoft Office SR-2 can not locate an installation of Office 97 SR-1 on this machine. If you are running Office 97 SR-2 from CD-ROM, first install Office 97 SR-1 from the CD-ROM. If you downloaded Office 97 SR-2 from the Web, first install Office 97 SR-1 from

http://www.microsoft.com/office/office97/ServiceRelease/sr1/AboutSR1.asp.

http://officeupdate.microsoft.com/articles/sr1fact.htm

CAUSE

This problem may occur if any of the following conditions are true:

• Your downloaded copy of the SR-2 Patch is damaged or corrupted.
  
  -or-



• The version number of one or more of the following files on your computer's hard disk drive is lower than the version number of the file included in Microsoft Office 97 SR-1:

  Mso97.dll
  Excel.exe
  Winword.exe
  Outllib.dll
  Msaccess.exe
  Powerpnt.exe
  

  -or-



• The following key in your registry

  HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\mso97.dll\Path

  refers to an incorrect location for your Mso97.dll file.

RESOLUTION

Make Sure Your SR-2 Patch is not Damaged or Corrupted

http://officeupdate.microsoft.com/articles/sr2fact.htm

http://officeupdate.microsoft.com/articles/sr2directdrive.htm

Re-Download and Reinstall the SR-1 Patch

http://officeupdate.microsoft.com/articles/sr1fact.htm

Detailed Steps to Correct the Problem and Install the SR-2 Patch

1. Using Notepad or any other text editor, open the log file created by the SR-2 Patch. The log file is called 97sr2_<#>.log, where <#> is a number (0, 1, 2, and so on). The log file is stored in either of the following folders:

   C:\Program Files\Microsoft Office\Office
   C:\Program Files\Microsoft Office\Office\Setup

   NOTE: The folder where Microsoft Office 97 is installed may be different than C:\Program Files. Open the log file from the correct folder on your computer.



2. Search the log file for any of the lines of text shown in the table below. If a particular line of text appears in the log file, follow the procedures indicated under "Follow Procedures":

   
         Line of                                                Follow
         Text in Log File             Cause                     Procedures
         -----------------------------------------------------------------
   
         Excel is Office 97           Excel.exe version or      A, C, D
         base.                        file size is too low
   
         Word97 is Office 97          Winword.exe version or    A, C, D
         base.                        file size is too low
   
         Outlook is Office 97         Outllib.dll version or    A, C, D
         base.                        file size is too low
   
         Access is Office 97          Msaccess.exe version or   A, C, D
         base.                        file size is too low
   
         PowerPoint is Office 97      Powerpnt.exe version or   A, C, D
         base.                        file size is too low
   
         <Path>\MSO97.DLL is on the   Mso97.dll version or      A, C, D
         client machine but is less   file size is too low
         than sr1 level
   
         The file <path>\MSO97.DLL    Invalid Mso97.dll key     B, D
         does not exist               in registry 

   NOTE: It should not be necessary to follow a particular procedure unless indicated in the table above. For example, if the log file indicates that the version or file size of Excel.exe is too low, you should not need to edit the registry (Procedure B).



3. Close the log file when you are finished reading it.

Procedure A: Delete Old/Duplicate Versions of Program Files

1. On the Start menu, point to Find, and then click Files or Folders.



2. In the Named box, type the name of the file for which you want to search. It may be any of the following files:

   
         Minimum          Minimum
         File Name      SR-1 Version*    Size in Bytes*
         ----------------------------------------------
   
         Mso97.dll      8.0.4202         3,782,416
         Excel.exe      8.0a or higher   5,604,624
         Winword.exe    8.0              5,324,560
         Outllib.dll    8.02 or higher   4,375,312
         Msaccess.exe   8.0.4122         3,016,976
         Powerpnt.exe   8.0              3,499,792 

   * Note that the Version and Size may be higher than those shown here, due to maintenance releases, recalculation patches, and so on. The values shown here are the MINIMUM that are accepted by the SR-2 Patch.



3. In the Look In list box, select My Computer. Then, click Find Now.
   
   The dialog box will find all copies of the specified file on your hard disk drive. By default, you should have one copy of the file in the following folder:

   C:\Program Files\Microsoft Office\Office

   Note that the file may appear in a different folder if you customized your installation of Microsoft Office 97. You may also have more than one copy of the file on your computer.



4. If more than one copy of the file is found, delete all of the files that are not in the C:\Program Files\Microsoft Office\Office folder. You can delete a file by right-clicking it, and then clicking Delete on the shortcut menu.



5. When only one file remains, right-click it. On the shortcut menu, click Properties.



• If the Size (shown on the General tab) is smaller than that shown above, or if the File Version (shown on the Version tab) is lower than that shown above, delete the file. To do this, click Cancel. Then, right-click the file, and click Delete on the shortcut menu.
  
  
• If the Size is greater than or equal to that shown above, and the File Version is greater than or equal to that shown above, the file need not be deleted. However, you may want to delete the file anyway. Click Cancel. If you want to delete the file, right-click the file, and click Delete on the shortcut menu.
  
  
6. If you want, you may repeat steps 1 through 4 for each file shown in the table above. However, it should only be necessary to do so if the file is specifically mentioned in the log file created by the SR-2 Patch.



7. After you have completed this procedure, go to Procedure C.

Procedure B: Verify the Mso97.dll Key in Your Registry

1. On the Start menu, point to Find, and click Files Or Folders.



2. In the Named edit box, type Mso97.dll. In the Look In list box, select My Computer. Then, click Find Now.



3. Write down the path shown for the Mso97.dll file. For example:

   C:\Program Files\Microsoft Office\Office

   NOTE: If no copy of Mso97.dll is found, you may need to reinstall Microsoft Office 97 and SR-1.



4. Close the Find dialog box.



5. On the Start menu, click Run. In the Open box, type regedit. Click OK.



6. In the registry tree, click the plus sign (+) to the left of the following items, in order:

   HKEY_LOCAL_MACHINE
   Software
   Microsoft
   Shared Tools
   

   Then, click the mso97.dll folder.



7. In the right pane, click Path. On the Edit menu, click Modify. In the Value Data box, type the path you wrote down in step 3. Add \Mso97.dll to the end of the path, so that it resembles the following:




C:\Program Files\Microsoft Office\Office\Mso97.dll

8. Click OK. Then, click Exit on the Registry menu.



9. After you have completed this Procedure, go to Procedure D.

Procedure C: Reinstall Microsoft Office 97 and SR-1

• If you originally installed Microsoft Office 97 and then ran the SR-1 Patch, you will need to reinstall Microsoft Office 97, and then rerun the SR-1 Patch.
  
  To reinstall Microsoft Office 97:



1. On the Start menu, point to Settings, and click Control Panel. Double-click Add/Remove Programs. Select Microsoft Office 97, and click Add/Remove.



2. In the Microsoft Office 97 Setup dialog box, click Reinstall. You may be prompted for your Microsoft Office CD or floppy disks.



3. After Microsoft Office 97 has been reinstalled, re-run the SR-1 Patch. You can download the SR-1 Patch from the following address:




http://officeupdate.microsoft.com/articles/sr1fact.htm

• If you originally installed the Microsoft Office 97 SR-1 Enterprise Update, simply reinstall it:



1. On the Start menu, point to Settings, and click Control Panel. Double-click Add/Remove Programs. Select Microsoft Office 97, and click Add/Remove.



2. In the Microsoft Office 97 Setup dialog box, click Reinstall. You may be prompted for your Microsoft Office CD or floppy disks.

Procedure D: Reinstall the SR-2 Patch

If All Else Fails

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

The behavior described in this article is by design of the Microsoft Office 97 SR-2 Patch; it will not install if non-SR-1 program files are found on your hard disk drive, or if the file Mso97.dll cannot be found using the Mso97.dll subkey in the registry.

MORE INFORMATION

When you run the SR-2 Patch, it checks the file versions and sizes of certain critical files to make sure that you actually have Microsoft Office 97 SR-1 installed on your computer. If the version or file size of any of the files is lower than that used in SR-1, the SR-2 Patch will not install.

This problem may occur if the version of any of the following files is incorrect for any reason

Mso97.dll
Excel.exe
Winword.exe
Outllib.dll
Msaccess.exe
Powerpnt.exe

• You installed Microsoft Office 97 and the SR-1 Patch. You then removed and reinstalled a component, or added a new component. Afterwards, you did not reinstall the SR-1 Patch. As a result, there are some non-SR-1 program files on your computer.



• You installed Microsoft Office 97. You then installed Microsoft Windows 98. When you installed the SR-1 Patch, the patch failed to properly update all of your files because the WinAlign feature included in Windows 98 had already modified your files.



• You installed Microsoft Office 97. You then installed either Microsoft Project 98 or Microsoft Outlook 98. When you installed the SR-1 Patch, the patch failed to properly update all of your files because newer files had already been installed as part of Microsoft Project 98 or Microsoft Outlook 98.

Q184083 OFF97: SR-1 Patch May Not Work Under Microsoft Windows 98

The SR2 patch will only operate when you have all the Office 97 apps upgraded to at least SR1
Sr1 is not found in the user's machine
Sr2 patch can not run without sr1 installed

Additional query words: XL97 sr1 sr2 97sr2_0.log 97sr2_1.log 97sr2_2.log kbofficeupdate

Keywords : kbsetup kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb