OFF97: IPF in Winhlp32 When Starting Help If It's Already Running

ID: Q221562

The information in this article applies to:

Microsoft Office 97 for Windows

SYMPTOMS

When you attempt to run Help in Corel Quattro Pro 8 or later, while Help is running in a Microsoft Office 97 program, you may receive one of the following error messages depending on your operating system.

Microsoft Windows 95 or Windows 98:

WINHLP32 caused an invalid page fault in module WINHLP32.EXE at 0177:0041ad88.

Microsoft Windows NT:

WINHLP32.EXE Application Error
The instruction at "0x02fff3e5" referenced memory at "0x0000000e".
The memory could not be "read". Click on OK to terminate the application.

CAUSE

This problem may occur when you attempt to run Help in Quattro Pro while Help is running in an Office program.

RESOLUTION

Windows NT 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this problem, close Help in the Office program before starting Help in Quattro Pro.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: corel help crash ipf dr. watson quatro xl97 wd97 ppt97

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug