OFF97: ErrMsg: "Required Source Cannot Be Located" Running SR-1 or SR-2 Patch Install

• Microsoft Office 97 for Windows

SYMPTOMS

When you run the Office 97 SR-1 or Office 97 SR-2 Patch installation, the following error message may appear:

Required Source Cannot Be Located

A required resource appears to be corrupted

CAUSE

These error messages will appear if the following are true:

• You downloaded SR-1 or SR-2 from the Office Update Web site.


-and-


• You are using America OnLine (AOL) as your Internet Service Provider (ISP).

WORKAROUND

To work around this issue, use the following steps:

1. Establish an Internet connection by letting AOL dial and connect to the Internet. Minimize AOL.
   
   NOTE: Do not quit AOL; you must leave AOL running to provide the Internet connection.



2. On the Start menu, point to Programs and click Internet Explorer.



3. In the Address Bar, type one of the following URLs:
   
   
   • SR-1 Patch http://officeupdate.microsoft.com/downloadDetails/sr1off97detail.htm
   • SR-2 Patch http://officeupdate.microsoft.com/downloadDetails/sr2off97detail.htm
   
   
   NOTE: Make sure that any antivirus programs are turned off (disabled).



4. Begin the download process. After the download is completed, the following message will appear:
   

   Download Complete

Additional query words: offup OFF97 sr2 sr1 97 down load

Keywords : kbdta kbofficeupdate
Version : :
Platform : WINDOWS
Issue type : kbprb