OFF98: MOM Starts Mail and News Instead of Outlook Express
ID: Q177831
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The information in this article applies to:
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Microsoft Office 98 Macintosh Edition
SYMPTOMS
If you click Microsoft Outlook Express on the Microsoft Office Manager
(MOM) menu, Microsoft Internet Mail and News may be started instead.
CAUSE
This problem occurs if the following conditions are true:
- Microsoft Outlook Express, which is included in Microsoft Internet
Explorer version 4.0 for the Macintosh, is not installed on your
computer.
-and-
- Microsoft Internet Mail and News, which is included in Microsoft
Internet Explorer version 3.0 for the Macintosh, is installed on your
computer.
Specifically, the problem occurs because Microsoft Outlook Express and
Microsoft Internet Mail and News use the same creator type. Therefore, the
Microsoft Office Manager cannot distinguish between the two programs and
uses whichever program is available.
RESOLUTION
To resolve this behavior, install Microsoft Outlook Express.
STATUS
This behavior is by design of the Microsoft Office Manager that is included
in Microsoft Office 98 Macintosh Edition.
MORE INFORMATION
If you install Microsoft Outlook Express on your computer and this problem
still occurs, follow these steps:
- On the Microsoft Office Manager menu, click Customize.
- In the list of menu items, click Microsoft Outlook Express. Then,
click Edit (right of the list box).
- Click Change.
- Click Microsoft Outlook Express, and then click Add.
- Click OK.
After you do this, Microsoft Outlook Express should start correctly when
you click the menu item for it on the Microsoft Office Manager menu.
Additional query words:
OFF98 ie3 ie4
Keywords : kbenv kbtool offweb
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbprb